At a Glance
- Tasks: Deliver top-notch customer service and manage reservations for an exciting hospitality experience.
- Company: Join the vibrant team at Holiday Inn High Wycombe, part of Valor Hospitality.
- Benefits: Enjoy competitive pay, discounts on stays, free meals, and wellness activities.
- Other info: Flexible shifts, career training, and opportunities for growth await you!
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Passion for customer service and excellent communication skills are a must.
The predicted salary is between 27476 - 27476 € per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you’ll be on the front line, delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no‑shows, VIP’s and special events. We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.
If we’ve got you SOLD then get in touch today. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
What you'll be doing as Reservations and Events Agent
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fueled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent Revenue Office · Holiday Inn High Wycombe employer: Valor Hospitality Partners, LLC
At Holiday Inn High Wycombe, we pride ourselves on being an exceptional employer that values our team members' growth and wellbeing. With a vibrant work culture that emphasises customer service excellence, we offer competitive pay, flexible shift patterns, and a range of benefits including discounted stays, wellness activities, and fully funded apprenticeship programmes to support your career development. Join us and be part of a dedicated team where your contributions are recognised and celebrated.
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Events Agent Revenue Office · Holiday Inn High Wycombe
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Holiday Inn High Wycombe's values and mission. This way, you can show them you're not just a great fit for the role, but also for their team culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to discuss flexibility! With shifts varying throughout the week, be prepared to talk about your availability. Show them you're keen to jump in when they need you most – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Reservations and Events Agent Revenue Office · Holiday Inn High Wycombe
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for customer service in your application. We want to see that you eat, sleep, and breathe it! Share any experiences where you went above and beyond for a guest.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for our team.
Tailor Your Application:Take a moment to tailor your application to the role of Reservations and Events Agent. Mention specific skills or experiences that relate directly to the job description, like your ability to upsell or manage bookings efficiently.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Customer Service Inside Out
As a Reservations and Events Agent, customer service is key. Brush up on your knowledge of excellent customer service practices and be ready to share examples of how you've gone above and beyond for guests in the past. This will show your passion and commitment to delivering top-notch service.
✨Familiarise Yourself with the Brand
Make sure you understand Valor Hospitality's values and mission. Research their offerings, especially their food and beverage packages, so you can speak confidently about how you would promote these during the interview. Showing that you align with their brand standards will set you apart.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Reservations and Events Agent, like handling a difficult booking or upselling a package. Prepare your responses to these situations, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the role.
✨Show Your Team Spirit
Since teamwork is crucial in this role, be prepared to discuss your experiences working in teams. Share specific examples of how you've contributed to team success and how you handle conflicts. This will highlight your ability to work well with others and fit into their dynamic team environment.
