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- Tasks: Welcome guests with a warm smile and ensure their stay is unforgettable.
- Company: Join the Holiday Inn Hemel Hempstead team in a vibrant hospitality environment.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and wellness activities.
- Why this job: Be the first impression for guests and make a real difference in their experience.
- Qualifications: Experience in a hotel setting and a passion for customer service.
- Other info: Flexible shifts, career growth opportunities, and a supportive team culture.
The predicted salary is between 26437 - 37000 £ per year.
£26,436.80 per annum /£12.71 per hour, 40 hours per week (5 days). First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
You will already have experience of working within a branded hotel environment and be comfortable working in a fast paced role dealing with people on a daily basis. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages. In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reception Supervisor - Holiday Inn Hemel Hempstead Front Office · Holiday Inn Hemel Hempstead employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Holiday Inn Hemel Hempstead Front Office · Holiday Inn Hemel Hempstead
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, facilities, and local area. This way, when you walk into that interview, you can impress them with your knowledge and show you're ready to make every guest's stay special.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm welcome and smooth experiences, try role-playing common scenarios with friends or family. The more comfortable you are, the better you'll shine in the interview.
✨Tip Number 3
Flexibility is key! Be open about your availability during the interview. Highlighting your willingness to work evenings and weekends can set you apart from other candidates and show you're committed to being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about our amazing perks and career growth opportunities right there!
We think you need these skills to ace Reception Supervisor - Holiday Inn Hemel Hempstead Front Office · Holiday Inn Hemel Hempstead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the welcoming vibe we cherish at Holiday Inn.
Tailor Your Experience: Make sure to highlight your experience in a branded hotel environment. We’re looking for someone who’s comfortable in a fast-paced role, so share specific examples of how you've handled busy situations or guest interactions in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks right there.
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know the Hotel Inside Out
Before your interview, make sure you research Holiday Inn Hemel Hempstead thoroughly. Familiarise yourself with their services, facilities, and any unique offerings. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Reception Supervisor, you'll be dealing with guests daily. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to ensure a guest's satisfaction – these stories will highlight your suitability for the role.
✨Flexibility is Key
Since the hotel operates 365 days a year, be ready to discuss your availability and willingness to work various shifts. Highlight your flexibility and adaptability, as this is crucial in a fast-paced environment like hospitality.
✨Emphasise Career Growth
Holiday Inn offers great opportunities for career training and development. Be prepared to talk about your career aspirations and how you see yourself growing within the company. This shows that you're not just looking for a job, but a long-term career path.
