Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests, maintain facilities, and support fitness programmes in a vibrant leisure environment.
- Company: Join the Holiday Inn Hemel Hempstead team, part of a leading hotel group.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and wellness activities.
- Why this job: Make a difference in guests' leisure experiences while developing your career in hospitality.
- Qualifications: Customer service experience and First Aid certification preferred; teamwork and communication skills essential.
- Other info: Flexible shifts available, with opportunities for growth and recognition in a supportive environment.
The predicted salary is between 18300 - 21700 £ per year.
£20,317.44 Per Annum / £12.21 Per Hour, 32 Hours Per Week (4 Days)
Are you passionate about fitness and wellness? Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Key Responsibilities- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Leisure Club Assistant Leisure · Holiday Inn Hemel Hempstead employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant Leisure · Holiday Inn Hemel Hempstead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn and their leisure services. This will help you show genuine interest and tailor your answers to what they value.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with guests, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your teamwork abilities. The Leisure Club Assistant role requires working closely with others, so come prepared with examples of how you’ve successfully collaborated in previous jobs or projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Leisure Club Assistant Leisure · Holiday Inn Hemel Hempstead
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for fitness and wellness right from the start! In your application, mention any relevant experiences or interests that highlight your passion for leisure activities and customer service.
Tailor Your CV: Make sure your CV is tailored to the Leisure Club Assistant role. Highlight any previous customer service experience, especially in leisure or hospitality, and don’t forget to mention your First Aid certification if you have it!
Be Personable: We love a friendly vibe! Use a warm and approachable tone in your cover letter. Remember, this role is all about engaging with guests, so let your personality shine through in your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn brand and their leisure offerings. Research their facilities and any fitness programmes they run. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer engagement, think of specific examples from your past experiences where you provided excellent service. Be ready to discuss how you handled difficult situations or went above and beyond for a guest.
✨Highlight Teamwork and Flexibility
This position requires working as part of a team and being flexible with shifts. Prepare to share examples of how you’ve successfully collaborated with others in previous roles and your willingness to adapt to changing schedules.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the team culture, training opportunities, or wellness activities they offer. This shows you’re engaged and serious about the role.