At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join Holiday Inn Hemel Hempstead, part of a growing hospitality brand with 37 hotels across the UK.
- Benefits: Enjoy competitive pay, discounted stays, free meals, and wellness activities.
- Other info: Flexible shifts available, with a focus on health and wellbeing for all team members.
- Why this job: Be part of a dynamic team and grow your career in hospitality with recognised training opportunities.
- Qualifications: Proven experience in hospitality management and a passion for guest satisfaction.
The predicted salary is between 25000 - 31200 £ per year.
We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages. In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Front Office Manager Front Office · Holiday Inn Hemel Hempstead employer: Valor Hospitality Partners, LLC
At Holiday Inn Hemel Hempstead, we pride ourselves on being an exceptional employer that values flexibility and employee growth. Our vibrant work culture fosters innovation and teamwork, while our comprehensive benefits, including competitive pay, discounted stays, and wellness initiatives, ensure that our team members feel supported both personally and professionally. With a commitment to career development through fully funded apprenticeships and internal programmes, we are dedicated to helping you thrive in your hospitality career.
Contact Details:
Valor Hospitality Partners, LLC Recruitment Team
