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- Tasks: Create genuine connections and provide delightful experiences for our guests.
- Company: Join the vibrant team at Holiday Inn Express Trafford City.
- Benefits: Competitive pay, exclusive discounts, free meals, and wellness activities.
- Why this job: Make a real impact on guests' experiences while enjoying flexible shifts.
- Qualifications: A passion for people and a proactive attitude.
- Other info: Opportunities for career growth with fully funded apprenticeships.
The predicted salary is between 10000 - 12000 £ per year.
Are you able to create genuine connection with people and provide moments of delight? If you are answering YES, then we want to hear from you. We are recruiting for a Guest Services Assistant to join our Front Office team. You will be making our guests feel comfortable and looked after, making sure they are welcomed and cared for during their stay. You will be proactive and people focused, always looking to make an impact on the guests and bring smiles to their faces.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Services Assistant Kitchen · Holiday Inn Express Trafford City employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant Kitchen · Holiday Inn Express Trafford City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn Express Trafford City. Understand their values and what makes them tick. This way, you can show how your vibe matches theirs and why you're the perfect fit for the Guest Services Assistant role.
✨Tip Number 2
Practice your people skills! Since this role is all about creating genuine connections, think of examples from your past experiences where you've made someone feel special or resolved an issue. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you care about the opportunity and are ready to represent the Holiday Inn brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only speeds up the process but also shows your enthusiasm for joining our team. Plus, it’s super easy to do!
We think you need these skills to ace Guest Services Assistant Kitchen · Holiday Inn Express Trafford City
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've made guests feel welcome or created delightful moments in previous roles.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Guest Services Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Holiday Inn Express Trafford City.
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Show Your People Skills
As a Guest Services Assistant, your ability to connect with guests is crucial. During the interview, share specific examples of how you've made someone feel welcome or resolved a guest's issue in the past. This will demonstrate your proactive and people-focused approach.
✨Be Ready for Flexibility
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to different schedules, especially during busy evenings and weekends. This shows you're ready to meet the demands of the job.
✨Emphasise Your Team Spirit
The Holiday Inn Express values teamwork, so make sure to mention any experiences where you collaborated effectively with others. Talk about how you contribute to a positive team environment and how you celebrate team successes, as this aligns with their culture.
✨Express Your Interest in Growth
Mention your enthusiasm for career development opportunities, like the apprenticeships offered. Discuss how you see yourself growing within the company and how you’re eager to take advantage of training programmes. This shows your commitment to both personal and professional growth.