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- Tasks: Engage with guests and ensure a safe, clean leisure environment.
- Company: Join the Holiday Inn Gloucester - Cheltenham team.
- Benefits: Competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Opportunities for career growth and recognition in a supportive environment.
- Why this job: Be part of a fun team while promoting fitness and wellbeing.
- Qualifications: Customer service experience and First Aid certification preferred.
The predicted salary is between 9913 - 9913 £ per year.
Are you passionate about fitness and wellness? Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Key Responsibilities
- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
Desired Skills and Qualifications
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
- Exclusive Discounts: Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay-day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Leisure Club Assistant Leisure · Holiday Inn Gloucester - Cheltenham employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant Leisure · Holiday Inn Gloucester - Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn Gloucester - Cheltenham. Understand their values and what they offer. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of Leisure Club Assistant. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for fitness and wellness shine through. Share your experiences and how you can contribute to creating a welcoming environment for guests. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Holiday Inn Gloucester - Cheltenham. Don’t miss out on this opportunity!
We think you need these skills to ace Leisure Club Assistant Leisure · Holiday Inn Gloucester - Cheltenham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for fitness and wellness right from the start! In your application, mention any relevant experiences or interests that highlight your passion for leisure activities and customer service.
Tailor Your CV: Make sure your CV is tailored to the Leisure Club Assistant role. Highlight any previous customer-facing roles, especially in leisure or hospitality, and don’t forget to mention your First Aid certification if you have it!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We want to know why you’re a great fit for our team, so focus on your key skills and experiences that align with the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn Gloucester - Cheltenham and its leisure facilities. Understand their services and programmes so you can confidently discuss how you would enhance the guest experience.
✨Show Off Your Customer Service Skills
Since this role is all about customer engagement, think of specific examples from your past experiences where you provided excellent service. Be ready to share how you handled difficult situations or went above and beyond for a guest.
✨Safety First!
Brush up on health and safety protocols relevant to leisure facilities. If you have First Aid certification, mention it! This shows you’re prepared to ensure a safe environment for guests, which is crucial in this role.
✨Be a Team Player
Prepare to discuss how you work within a team. Think of times when you collaborated with others to achieve a common goal, especially in a busy environment like a leisure club. Highlight your flexibility and willingness to pitch in wherever needed.