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- Tasks: Lead night operations, manage guest requests, and ensure safety checks.
- Company: Join the Holiday Inn team in a vibrant hotel environment.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Why this job: Make unforgettable memories for guests while advancing your career.
- Qualifications: Experience in Front of House or Reception and strong communication skills.
- Other info: Flexible shifts with opportunities for career growth and development.
The predicted salary is between 22000 - 33000 £ per year.
£27,500 Per Annum / £13.22 Per Hour, 40 Hours per week. Night Owls wanted. Do you have a strong background in Front of House or Reception operations but prefer working the night shift?
Responsibilities
- As Assistant Night Manager you will deputise in the absence of the Night Manager, making decisions and solving problems.
- Your role will include running night audit, health and safety checks, night security walks and dealing with all guest requests.
- Great communication skills are required as detailed handovers are necessary for the incoming shift and Duty Manager, as are excellent customer service skills.
- We are open 7 days a week, 365 days a year and need people to work a range of shifts and days — this means great flexibility if required.
- Shift patterns and contracted hours can be discussed at interview.
- If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
- In this job you create memories that the guest will never forget and this could be the next step into a Head of Department position; we actively encourage internal development and progression.
Benefits
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our Restaurants and Bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Health and wellbeing
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Career development
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, recognising and celebrating achievements.
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Assistant Night Manager Front Office · Holiday Inn Gloucester - Cheltenham employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager Front Office · Holiday Inn Gloucester - Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Holiday Inn or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up in person! If you're nearby, pop into the hotel and ask to speak with the front office manager. A face-to-face interaction can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to night management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Assistant Night Manager Front Office · Holiday Inn Gloucester - Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Front of House or Reception operations. We want to see how your skills match the night shift vibe and the responsibilities of the Assistant Night Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about working nights and how you can contribute to creating unforgettable guest experiences. Keep it friendly and professional!
Show Off Your Communication Skills: Since great communication is key for this role, make sure your application reflects your ability to convey information clearly. Whether it’s in your CV or cover letter, let us see your knack for effective communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Night Shift Role
Make sure you understand the specific responsibilities of an Assistant Night Manager. Familiarise yourself with night audits, health and safety checks, and how to handle guest requests. This will show that you're serious about the role and ready to step in when needed.
✨Showcase Your Communication Skills
Since great communication is key for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you had to hand over important information or resolve guest issues, and be ready to discuss these during the interview.
✨Demonstrate Flexibility
Highlight your willingness to work various shifts and adapt to changing schedules. The job requires flexibility, so share any experiences where you successfully managed different shift patterns or adapted to last-minute changes.
✨Express Your Interest in Development
The company values internal progression, so let them know you're keen on career development. Mention any interest in their apprenticeship programmes or how you see yourself growing within the company. This shows ambition and a long-term commitment.
