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- Tasks: Engage with guests, maintain facilities, and support fitness programmes in a vibrant leisure environment.
- Company: Join the Crowne Plaza Glasgow team, part of a leading hotel brand with growth ambitions.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities while working.
- Other info: Flexible shifts available, with opportunities for career growth and recognition.
- Why this job: Make a positive impact on guests' leisure experiences while developing your career in hospitality.
- Qualifications: Customer service experience and First Aid certification preferred; teamwork and communication skills are essential.
Are you passionate about fitness and wellness? Join our team as a Leisure Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Key Responsibilities
- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
Desired Skills and Qualifications
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Leisure Assistant - Crowne Plaza Glasgow Leisure · Crowne Plaza Glasgow employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant - Crowne Plaza Glasgow Leisure · Crowne Plaza Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crowne Plaza Glasgow. Understand their values and what they stand for in the leisure industry. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer service and safety protocols. Think about how your past experiences can relate to the role of a Leisure Assistant. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for fitness and wellness shine through. Be friendly and approachable, just like you would be with guests. Remember, they’re looking for someone who fits well with their team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Crowne Plaza family. Don’t miss out on this opportunity to kickstart your career in leisure!
We think you need these skills to ace Leisure Assistant - Crowne Plaza Glasgow Leisure · Crowne Plaza Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for fitness and wellness shine through. We want to see that you genuinely care about providing a top-notch leisure experience for our guests!
Highlight Relevant Experience: Make sure to mention any previous customer service roles or experience in the leisure or hospitality industry. We love seeing how your background aligns with what we do at Crowne Plaza Glasgow.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our awesome team.
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Leisure Assistant inside out. Familiarise yourself with the key responsibilities like customer engagement and facility maintenance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer satisfaction, be ready to share examples from your past experiences where you provided excellent service. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your ability to connect with guests and create a welcoming atmosphere.
✨Safety First!
Highlight your knowledge of health and safety protocols, especially if you have First Aid certification. Be prepared to discuss how you would ensure a safe environment in the pool and gym areas. This shows that you take safety seriously and are ready to handle any situation that may arise.
✨Be a Team Player
The Leisure Assistant role requires working closely with others, so emphasise your teamwork skills. Share examples of how you've collaborated with colleagues in the past, whether in a leisure setting or elsewhere. This will reassure the interviewers that you can contribute positively to their team dynamic.