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- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join the vibrant Crowne Plaza Glasgow, a leader in hospitality.
- Benefits: Enjoy competitive pay, discounts, free meals, and wellness activities.
- Other info: Flexible shifts available, with opportunities for apprenticeships and internal development.
- Why this job: Make a real impact in hospitality while growing your career with us.
- Qualifications: Proven experience in hospitality management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Crowne Plaza Glasgow is looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth includes fully funded apprenticeship programmes, internal development programmes designed to support you as you grow within your role, and monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Front Office Manager Front Office · Crowne Plaza Glasgow employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager Front Office · Crowne Plaza Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Crowne Plaza or similar hotels. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your innovative solutions and how you've driven standards in previous roles.
✨Tip Number 3
Be flexible with your availability. Since the hotel operates 7 days a week, showing that you can adapt to various shifts will make you a more attractive candidate. It’s all about being a team player!
✨Tip Number 4
Don’t forget to check out our website for any upcoming opportunities! Applying directly through us not only shows your interest but also gives you a chance to explore all the perks we offer, like apprenticeships and discounts.
We think you need these skills to ace Front Office Manager Front Office · Crowne Plaza Glasgow
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience in hospitality. We want to see how you've driven standards and delivered exceptional guest experiences in the past. Use specific examples to really make your application stand out!
Be Innovative: We love a bit of creativity! In your application, share any innovative ideas or solutions you've implemented in previous roles. This shows us that you can think on your feet and react positively to various situations, which is key for a Front Office Manager.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to match the job description. Highlight how your skills align with our needs at Crowne Plaza Glasgow, especially around team building and guest satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with Crowne Plaza Glasgow and its values. Research their approach to guest satisfaction and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and improved guest experiences. Be ready to discuss your leadership style and how you motivate others.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle various situations, especially during busy times. Think of specific scenarios where you had to be innovative or reactive, and explain how you resolved issues while maintaining high standards of service.
✨Discuss Flexibility Openly
Since the role requires flexibility with shifts, be honest about your availability. If you have specific preferences or constraints, mention them upfront. This shows that you’re open to discussion and willing to work with the team’s needs.