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- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join the Holiday Inn Southampton-Eastleigh, a vibrant and inclusive workplace.
- Benefits: Enjoy competitive pay, flexible shifts, and amazing discounts on stays and dining.
- Why this job: Make a real impact in hospitality while growing your career with recognised training.
- Qualifications: Proven experience in hospitality management and a passion for guest satisfaction.
- Other info: Flexible working hours and a supportive environment for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Holiday Inn Southampton-Eastleigh £35,200 per annum, 40 hours per week. We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages. In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Front Office Manager Front Office · Holiday Inn Southampton-Eastleigh employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager Front Office · Holiday Inn Southampton-Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Holiday Inn Southampton-Eastleigh. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. Show us that you’re not just another candidate but someone who genuinely cares about delivering an exceptional guest experience.
✨Tip Number 3
Practice your responses to common interview questions, especially around team leadership and guest satisfaction. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Holiday Inn Southampton-Eastleigh.
We think you need these skills to ace Front Office Manager Front Office · Holiday Inn Southampton-Eastleigh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the role and how you can contribute to delivering an exceptional guest experience.
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager position. Highlight your relevant experience and skills that align with the job description. We love seeing how your past roles have prepared you for this opportunity!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn brand and its values. Research their approach to guest satisfaction and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and can contribute to their mission.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and improved guest experiences. Be ready to discuss specific situations where your leadership made a difference.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle various scenarios, especially during busy periods. Think of times when you had to react quickly to guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how success is measured in the role, or what the biggest challenges are currently facing the front office. This shows your enthusiasm and helps you gauge if the role is right for you.