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- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join Hilton Garden Inn Birmingham, a part of a leading hotel brand with growth ambitions.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and wellness activities.
- Why this job: Be part of a dynamic team and grow your hospitality career with recognised training.
- Qualifications: Proven leadership skills and a passion for guest satisfaction.
- Other info: Flexible shifts available, with opportunities for career advancement and recognition.
The predicted salary is between 30000 - 40000 £ per year.
£34,598.72 / £16.63 Per Hour, 40 Hours per week
We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Front Office Manager Front Office · Hilton Garden Inn Birmingham employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager Front Office · Hilton Garden Inn Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Hilton or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. Show us you’re genuinely interested in the Hilton Garden Inn Birmingham and how you can contribute to their guest experience.
✨Tip Number 3
Practice common interview questions with a mate. Focus on scenarios where you’ve driven standards or improved guest satisfaction. We want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and opportunities right there.
We think you need these skills to ace Front Office Manager Front Office · Hilton Garden Inn Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at Hilton Garden Inn Birmingham.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Front Office Manager role. We love seeing how your past roles have prepared you to drive standards and deliver exceptional guest experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Use bullet points if it helps to break down your experience!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hilton Garden Inn's values and what they stand for. Research their approach to guest satisfaction and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and improved guest experiences. Be ready to discuss specific situations where you’ve had to innovate or react quickly to challenges.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to the hotel's needs. This shows that you understand the demands of the hospitality industry and are ready to meet them.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only demonstrates your interest but also helps you gauge if the hotel is the right fit for you.
