At a Glance
- Tasks: Lead the Front of House team to deliver exceptional guest experiences.
- Company: Join DoubleTree by Hilton Chester, a leader in hospitality.
- Benefits: Competitive pay, exclusive discounts, and career development opportunities.
- Other info: Flexible shifts available; perfect for balancing work and study.
- Why this job: Shape memorable stays for guests while growing your hospitality career.
- Qualifications: Proven leadership experience in hotel Front of House roles.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced Front of House Manager with a proven track record of driving high standards and delivering exceptional guest experiences. As Front of House Manager, you will lead and inspire the Front of House team, ensuring every guest receives a warm welcome and outstanding service throughout their stay. You will lead with confidence, professionalism and a strong commercial focus, creating a positive and high-performing environment for both guests and colleagues.
The successful candidate will oversee the day-to-day operation of the Front of House department, including Reception, Concierge, Lobby and Nights. You will monitor guest satisfaction, drive departmental performance and ensure brand standards are consistently achieved. You will be a strong communicator with the ability to motivate and develop your team, building a culture focused on service excellence, teamwork and continuous improvement.
Previous experience within a hotel Front of House leadership role is essential, and experience using Opera Cloud would be advantageous. We are open 7 days a week, 365 days a year, and flexibility is required to work a variety of shifts including evenings and weekends. Shift patterns and contracted hours can be discussed at interview.
If you are looking to develop your hospitality career, we offer nationally recognised apprenticeship programmes alongside comprehensive brand training and development opportunities. In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Team member rates at our UK hotels, with rooms from just £30
Front of House Manager Front Office · DoubleTree by Hilton Chester employer: Valor Hospitality Partners, LLC
DoubleTree by Hilton Chester is an exceptional employer that prioritises both guest satisfaction and employee development. With a strong focus on creating a positive work environment, we offer comprehensive training programmes, competitive pay, and exclusive discounts for team members, making it an ideal place for those looking to advance their hospitality careers. Join us in a vibrant location where your leadership can shine and contribute to a culture of service excellence and teamwork.
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager Front Office · DoubleTree by Hilton Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at DoubleTree by Hilton. A friendly chat can lead to insider tips or even a referral that could give you the edge.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Share stories of how you've created exceptional experiences in the past – it’s all about making that personal connection.
✨Tip Number 3
Be prepared to demonstrate your leadership skills. Think of examples where you've motivated a team or improved service standards. We want to see how you can inspire others to deliver that warm welcome and outstanding service we pride ourselves on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about our amazing training programmes right there.
We think you need these skills to ace Front of House Manager Front Office · DoubleTree by Hilton Chester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your desire to create exceptional guest experiences. Share specific examples that highlight your commitment to service excellence!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front of House Manager role. Highlight relevant experience, especially in leading teams and driving performance. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DoubleTree by Hilton Chester!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with DoubleTree by Hilton's values and what they stand for. Research their approach to guest service and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully motivated a team or improved guest satisfaction. Be ready to discuss how you handle challenges and maintain high standards under pressure.
✨Demonstrate Flexibility
Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you’ve had to adjust your schedule or work in different environments, highlighting your commitment to the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Front of House department. This not only shows your interest but also helps you gauge if the role is the right fit for you.
