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- Tasks: Create unforgettable experiences for guests at a luxury resort in St Andrews.
- Company: Join the newest 5-star luxury resort, Seaton House, with a vibrant team.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities to support your health.
- Other info: Flexible shifts, career growth opportunities, and a supportive work environment await you.
- Why this job: Be the face of hospitality and make every guest's stay special and memorable.
- Qualifications: Looking for friendly, detail-oriented individuals with great communication skills.
The predicted salary is between 28932 - 28932 £ per year.
Seaton House, the newest 5-star luxury resort in St Andrews, is looking for a Concierge to play a key role in the front office team. This role offers the unique opportunity to shape the guest experience at one of Scotland’s most anticipated openings.
Salary: £28,932.80 per annum (£13.91 per hour), 40 hours per week across 5 days.
Responsibilities:
- Set the tone for every guest's stay with a genuinely warm welcome.
- Respond to guest inquiries and provide information about hotel services, facilities, and the local area, ensuring their visit is special.
- Serve as the local area knowledge expert, knowing popular attractions and hidden gems.
- Collaborate with all departments to put guests at ease during their stay.
- Maintain great attention to detail and confident people skills to succeed in this role.
- Work flexible, 7 days a week, including evenings and weekends, with shift patterns discussed at interview.
Qualifications:
- Authentic, people‑oriented individuals with strong communication skills.
- Attention to detail and confidence in handling a variety of guest requests.
Benefits:
- Exclusive discounts and perks: Valor team member rates at our UK hotels, rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- High‑street discounts on shops, experiences and more.
- Up to 40% savings on bikes through our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
Caring for your health and wellbeing:
- A calendar of wellness activities – healthy lunches, wellbeing walks, and pay‑day treats, and an annual Healthy Habits campaign.
- Access to our Employee Assistance Programme, 24/7 confidential advice for you and your family.
- Healthcare Cash Plan options from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes to support growth within your role.
- Monthly and annual team member service awards to recognize achievements.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Concierge - Seaton House Front Office · Seaton House in Fife employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Seaton House Front Office · Seaton House in Fife
✨Tip Number 1
Get to know the company! Research Seaton House and its values. When you walk in for your interview, show us that you understand what makes our resort special and how you can contribute to that unique guest experience.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the face of Seaton House. Role-play common guest scenarios with friends or family to boost your confidence and ensure you're ready to handle any request with ease.
✨Tip Number 3
Be prepared to share your local knowledge! Brush up on popular attractions and hidden gems around St Andrews. We want to see your passion for the area and how you can enhance our guests' experiences with insider tips.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team at Seaton House. Don’t miss out on this opportunity!
We think you need these skills to ace Concierge - Seaton House Front Office · Seaton House in Fife
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge role at Seaton House. Highlight your relevant experience and skills that align with the job description, especially your people skills and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Seaton House. We can’t wait to hear from you!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Local Area
As a Concierge, being the local area expert is crucial. Research popular attractions, hidden gems, and local events in St Andrews. This knowledge will not only impress your interviewers but also show your genuine interest in enhancing the guest experience.
✨Showcase Your People Skills
This role is all about making guests feel welcome and at ease. During the interview, demonstrate your strong communication skills by engaging with the interviewer warmly. Share examples of how you've successfully handled guest requests or resolved issues in the past.
✨Attention to Detail is Key
Highlight your ability to pay attention to detail, as this is essential for a Concierge. Prepare specific examples where your meticulous nature has positively impacted a guest's experience or improved service delivery in previous roles.
✨Be Flexible and Open-Minded
The job requires working flexible hours, including evenings and weekends. Show your willingness to adapt by discussing your availability and any previous experiences where you’ve successfully managed varied schedules or shift patterns.