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- Tasks: Lead and motivate the Front Desk team to deliver exceptional guest service.
- Company: Join Hilton Garden Inn, a brand known for its welcoming atmosphere.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Dynamic role with opportunities to enhance your career in hospitality.
- Why this job: Be at the heart of hospitality, making guests feel valued and welcomed.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
As Duty Manager, you’ll be at the heart of our operation – fully guest‑focused by consistently delivering exceptional service with a confident, welcoming, and solution‑driven approach. You will support the Hotel Management Team in the smooth running, coordination, and control of all operational departments in line with company standards, ensuring brand values are upheld and service excellence is maintained. You will take responsibility for the hotel operation during assigned shifts, acting as the primary point of contact for guests and team members, and ensuring any issues are resolved promptly and professionally. You will uphold and promote the purpose, values and behaviours of Valor Hospitality Europe Limited at all times.
What you’ll be doing:
- Leading, coaching and motivating the Front Desk team to deliver consistent service excellence.
- Delivering outstanding customer service and ensure the Front Desk creates a professional, welcoming first impression.
- Overseeing daily Reception operations, resolving guest issues quickly and confidently.
- Continuously coaching, mentoring and supporting colleagues to enhance skills, confidence and service delivery.
- Supporting Front Office revenue through upselling, upgrades, and promoting hotel services.
- Maintaining high standards of presentation, accuracy, and compliance in all Front Desk procedures.
- Actively contribute to promotional initiatives that enhance Front Office sales performance, including planning, implementation, and review of activity.
- Be fully aware of and adhere to Health and Safety regulations.
Duty Manager Front Office · Hilton Garden Inn Bristol employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager Front Office · Hilton Garden Inn Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hilton Garden Inn and Valor Hospitality. Understanding their values and how they operate will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in customer service and team leadership, as these are key for the Duty Manager role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Duty Manager Front Office · Hilton Garden Inn Bristol
Some tips for your application 🫡
Show Your Guest-Focused Approach: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your welcoming and solution-driven attitude.
Demonstrate Leadership Skills: As a Duty Manager, you'll be leading a team, so it’s important to show us your coaching and mentoring abilities. Include any relevant experiences where you've motivated others or improved team performance, as this will really stand out.
Be Detail-Oriented: We value high standards of presentation and accuracy, so make sure your application is polished and free of errors. Pay attention to the details in your CV and cover letter, as this reflects your commitment to maintaining compliance and excellence.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know the Hotel Inside Out
Before your interview, make sure you research Hilton Garden Inn Bristol thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you resolved guest issues or went above and beyond to ensure satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Leadership Qualities
You’ll be leading the Front Desk team, so highlight your leadership experience. Discuss how you've motivated teams in the past, handled conflicts, or coached colleagues. Be ready to share specific instances that showcase your ability to inspire and guide others.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s operations, team dynamics, or future initiatives. This shows you're engaged and serious about the role, plus it gives you valuable insights into whether this is the right fit for you.