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- Tasks: Be the friendly face of our hotel, welcoming guests and providing information.
- Company: Join Holiday Inn London - Gatwick Airport, a vibrant and growing hotel chain.
- Benefits: Enjoy exclusive discounts, free meals, and health benefits while working.
- Why this job: Make a real impact on guests' experiences and grow your career in hospitality.
- Qualifications: No experience needed; just bring your passion for service and great communication skills.
- Other info: Flexible shifts available with opportunities for career training and development.
The predicted salary is between 21320 - 25400 £ per year.
We are looking for a friendly, passionate and energetic Receptionist to join our team. First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to questions and be able to offer information about hotel services, facilities and the local area to help make the guest’s visit special. You will be the face of our hotel, not just to guests staying on property but to guests visiting our restaurants, bars and meeting rooms. You must have a natural hospitality charm and a passion for service. Ideally you will have experience of working within a branded hotel environment, but this isn’t essential and full training will be provided. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. This means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
Responsibilities:
- Be the face of the hotel and provide a warm, helpful welcome to guests and visitors.
- Answer questions and provide information about hotel services, facilities and local area.
- Assist guests with enquiries and direct them to appropriate hotel facilities (restaurants, bars, meeting rooms).
- Maintain a professional appearance and uphold high standards of hospitality and service.
Qualifications:
- Experience in a branded hotel environment is preferred but not essential; full training will be provided.
- Excellent communication and interpersonal skills with a natural hospitality charm.
- Flexible to work a range of shifts, including evenings and weekends.
- Willingness to participate in career training and development opportunities.
Benefits:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- Access to high-street discounts on a range of shops and experiences.
- Up to 40% savings through the Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Health and Wellbeing:
- A calendar of wellness activities and our #HealthyHabits campaign.
- Employee Assistance Programme, free confidential advice 24/7 for you and your family.
- Healthcare Cash Plan options.
Career Growth:
- Fully funded apprenticeship programmes.
- Internal development programmes to support growth.
- Monthly and annual team member service awards.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Receptionist Front Office · Holiday Inn London - Gatwick Airport in Crawley employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Front Office · Holiday Inn London - Gatwick Airport in Crawley
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the services, facilities, and local area. This way, when you get that interview, you can impress them with your knowledge and show you're ready to be the friendly face of the hotel.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable answering common questions guests might have. The more natural you are, the better you'll connect with the interviewers and show off that hospitality charm.
✨Tip Number 3
Flexibility is key! Be open about your availability during the interview. Highlight your willingness to work evenings and weekends, as this shows you're committed to being part of the team and ready to jump in when needed.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Holiday Inn London - Gatwick Airport. Let's get you started on this exciting journey!
We think you need these skills to ace Receptionist Front Office · Holiday Inn London - Gatwick Airport in Crawley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and energetic personality shine through! We want to see that natural hospitality charm you have, so don’t be afraid to be yourself and share why you’re passionate about providing great service.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist at Holiday Inn. Highlight any relevant experience, even if it’s not in a hotel environment, and connect your skills to what we’re looking for in a warm and helpful team member.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our amazing benefits!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Show Your Hospitality Charm
As a Receptionist, your warm and friendly nature is key. Practice your greeting and ensure it feels genuine. Think about how you can make guests feel special right from the first hello.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services, facilities, and local attractions. This will help you answer questions confidently and show that you’re genuinely interested in providing great service.
✨Demonstrate Flexibility
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your willingness to adapt and work during busy times, like evenings and weekends.
✨Emphasise Your Communication Skills
Strong communication is crucial for this role. Prepare examples of how you've effectively interacted with customers in the past, showcasing your ability to handle enquiries and provide information clearly.
