At a Glance
- Tasks: Be the friendly face of our luxury resort, creating unforgettable guest experiences.
- Company: Join Seaton House, Scotland's newest 5-star luxury resort.
- Benefits: Enjoy competitive pay, discounts, free meals, and wellness activities.
- Other info: Flexible shifts, career training, and opportunities for growth await you.
- Why this job: Shape memorable stays and connect with guests in a vibrant environment.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 13 - 14 £ per hour.
Seaton House, the newest 5-star luxury resort in St Andrews, is looking for a Concierge to play a key role in our front office team. This role offers the unique opportunity to shape the guest experience at one of Scotland’s most anticipated openings. First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special.
We are looking for authentic people who can make genuine connections with guests. As Concierge you will deal with a range of guest requests. You will be confident communicating as the local area knowledge expert. You will know not only the popular attractions but also the hidden gems. Working closely and communicating with all departments to put the guest at ease during their stay. You will need to have great attention to detail, be a confident people person with strong communication skills in order to succeed in this role.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Concierge - Seaton House, St Andrews Front Office · Seaton House employer: Valor Hospitality Partners, LLC
Seaton House, the newest 5-star luxury resort in St Andrews, is an exceptional employer that prioritises employee wellbeing and growth. With flexible working hours, competitive pay, and a range of benefits including discounted stays and wellness activities, we foster a supportive work culture where team members are recognised and celebrated for their contributions. Join us to be part of a dynamic front office team, where you can make genuine connections with guests while advancing your hospitality career through fully funded training programmes.
Contact Details:
Valor Hospitality Partners, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - Seaton House, St Andrews Front Office · Seaton House
✨Tip Number 1
Get to know the local area like the back of your hand! As a Concierge, you’ll need to impress guests with your knowledge of both popular attractions and hidden gems. Spend some time exploring St Andrews and jot down interesting facts or recommendations to share.
✨Tip Number 2
Practice your communication skills! Being a people person is key in this role, so try role-playing different guest scenarios with friends or family. This will help you feel more confident when it comes to making genuine connections with guests.
✨Tip Number 3
Flexibility is your friend! Since the job requires working various shifts, be open to discussing your availability during the interview. Showing that you can adapt to the needs of the team will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about our amazing perks and career growth opportunities right there!
We think you need these skills to ace Concierge - Seaton House, St Andrews Front Office · Seaton House
Some tips for your application 🫡
Show Your Personality:When writing your application, let your true self shine through! We want to see your authentic personality and how you connect with others. Remember, as a Concierge, making genuine connections is key!
Highlight Local Knowledge:Make sure to mention any local knowledge you have about St Andrews or the surrounding area. We’re looking for someone who can be the go-to expert for our guests, so share any hidden gems or popular spots you know!
Tailor Your Application:Don’t just send a generic application! Tailor it to the role of Concierge at Seaton House. Mention specific skills and experiences that relate to guest services and communication, showing us why you’re the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Local Area
As a Concierge, you'll be the go-to person for local knowledge. Brush up on popular attractions and hidden gems in St Andrews. This will not only impress your interviewers but also show that you're genuinely interested in enhancing the guest experience.
✨Showcase Your People Skills
This role is all about making connections with guests. During the interview, share examples of how you've successfully interacted with people in the past. Highlight your ability to create a warm and welcoming atmosphere, as this is key to setting the right tone for guests.
✨Demonstrate Attention to Detail
Attention to detail is crucial in hospitality. Prepare to discuss situations where your keen eye has made a difference, whether it’s remembering a guest's preferences or ensuring that everything runs smoothly. This will show that you can handle the demands of the role.
✨Be Flexible and Open-Minded
With the need for flexibility in shifts, it's important to convey your willingness to adapt. Discuss your availability and any previous experiences where you've successfully managed varying schedules. This will reassure them that you're ready to meet the demands of the job.
