Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests and ensure a safe, clean leisure environment.
- Company: Join the Crowne Plaza team in Chester, part of a leading hotel group.
- Benefits: Enjoy competitive pay, discounts, free meals, and wellness activities.
- Why this job: Make a difference in guests' leisure experiences while developing your career.
- Qualifications: Customer service experience and First Aid certification preferred.
- Other info: Flexible shifts with opportunities for growth and recognition.
The predicted salary is between 10 - 15 £ per hour.
Are you passionate about fitness and wellness? Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Key Responsibilities
- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
Desired Skills and Qualifications
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Leisure Club Assistant Leisure · Crowne Plaza, Chester employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant Leisure · Crowne Plaza, Chester
✨Tip Number 1
Get to know the company! Research Crowne Plaza and its values. When you walk in for an interview, show us that you understand our commitment to customer satisfaction and wellness. It’ll make you stand out!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with guests or handle complaints. We love candidates who can demonstrate their ability to keep things friendly and professional.
✨Tip Number 3
Be ready to showcase your teamwork! We’re all about collaboration here, so come prepared with examples of how you’ve worked well in a team before. It’s a big part of what we do at Crowne Plaza.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team!
We think you need these skills to ace Leisure Club Assistant Leisure · Crowne Plaza, Chester
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for fitness and wellness right from the start! In your application, mention any relevant experiences or interests that highlight your passion for leisure activities and customer service.
Tailor Your CV: Make sure your CV is tailored to the Leisure Club Assistant role. Highlight any previous customer service experience, especially in leisure or hospitality, and don’t forget to mention your First Aid certification if you have it!
Be Professional Yet Friendly: When writing your cover letter, strike a balance between professionalism and friendliness. We want to know you can engage with guests warmly while maintaining a professional demeanor.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills directly to us!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the leisure club's facilities and services. Research Crowne Plaza and understand their values around customer satisfaction and safety. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about engaging with guests, prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond to ensure a positive experience for customers, especially in a leisure or hospitality setting.
✨Highlight Teamwork and Flexibility
Be ready to discuss how you work well in a team and your willingness to adapt to different shifts. Share specific instances where you collaborated with others to achieve a common goal, as this will demonstrate that you’re a great fit for their team-oriented environment.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the leisure programmes or health and safety protocols they follow. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
