At a Glance
- Tasks: Lead the Front of House team to deliver exceptional guest experiences and maintain high standards.
- Company: Join DoubleTree by Hilton Chester, a leading hotel brand with a focus on service excellence.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and health support.
- Other info: Flexible shifts available; we value diversity and welcome all qualified candidates.
- Why this job: Shape memorable stays for guests while developing your hospitality career in a supportive environment.
- Qualifications: Proven experience in hotel Front of House leadership; Opera Cloud knowledge is a plus.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced Front of House Manager with a proven track record of driving high standards and delivering exceptional guest experiences. As Front of House Manager, you will lead and inspire the Front of House team, ensuring every guest receives a warm welcome and outstanding service throughout their stay. You will lead with confidence, professionalism and a strong commercial focus, creating a positive and high-performing environment for both guests and colleagues.
The successful candidate will oversee the day-to-day operation of the Front of House department, including Reception, Concierge, Lobby and Nights. You will monitor guest satisfaction, drive departmental performance and ensure brand standards are consistently achieved. You will be a strong communicator with the ability to motivate and develop your team, building a culture focused on service excellence, teamwork and continuous improvement.
Previous experience within a hotel Front of House leadership role is essential, and experience using Opera Cloud would be advantageous. We are open 7 days a week, 365 days a year, and flexibility is required to work a variety of shifts including evenings and weekends. Shift patterns and contracted hours can be discussed at interview.
If you are looking to develop your hospitality career, we offer nationally recognised apprenticeship programmes alongside comprehensive brand training and development opportunities.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals whilst on duty
- Access to high-street discounts on shops, experiences and more
- Up to 40% savings through our Cycle to Work Scheme
- Generous refer-a-friend bonuses starting from £250
- Caring for your health and wellbeing
- A calendar of wellbeing activities and initiatives throughout the year
- Access to our Employee Assistance Programme, offering free confidential support 24/7
- Healthcare Cash Plan options from just £5 per month
- Supporting your career growth
- Fully funded apprenticeship programmes
- Internal development programmes designed to support progression
- Monthly and annual service awards recognising your achievements
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age. Across the UK, we operate hotels under a range of leading global brands and continue to have ambitious development and growth plans for the future.
Front of House Manager Front Office · DoubleTree by Hilton Chester employer: Valor Hospitality Partners, LLC
DoubleTree by Hilton Chester is an exceptional employer that prioritises both guest satisfaction and employee development. With a strong focus on creating a positive work environment, we offer comprehensive training programmes, competitive pay, and exclusive discounts for team members, ensuring that your career in hospitality flourishes. Join us to be part of a supportive culture that values teamwork, service excellence, and personal growth, all while working in a beautiful location that attracts guests year-round.
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager Front Office · DoubleTree by Hilton Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in Front of House roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've created memorable experiences for guests.
✨Tip Number 3
Research the company culture! Before your interview, dive into DoubleTree by Hilton's values and mission. This will help you tailor your answers and show that you're a perfect fit for their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Manager Front Office · DoubleTree by Hilton Chester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your desire to create exceptional guest experiences and lead a fantastic team.
Highlight Relevant Experience:Make sure to showcase your previous roles in Front of House management or similar positions. We’re looking for a proven track record, so don’t hold back on detailing your achievements and how you’ve driven high standards in past jobs.
Tailor Your Application:Take the time to customise your application for this role. Use keywords from the job description, like 'service excellence' and 'teamwork', to demonstrate that you understand what we’re looking for and how you fit into our vision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at DoubleTree by Hilton Chester!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with DoubleTree by Hilton's values and what they stand for. Research their approach to guest service and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to inspire your team. Prepare examples from your past experiences where you've successfully led a team or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like a dissatisfied guest or a busy shift. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your problem-solving skills and ability to maintain high standards under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
