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- Tasks: Engage with guests and ensure a safe, clean leisure environment.
- Company: Join the Holiday Inn Gloucester - Cheltenham team.
- Benefits: Competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Great opportunities for career growth and development.
- Why this job: Be part of a fun team while promoting fitness and wellbeing.
- Qualifications: Customer service experience and First Aid certification preferred.
The predicted salary is between 9913 - 9913 £ per year.
Are you passionate about fitness and wellness? Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Key Responsibilities
- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
Desired Skills and Qualifications
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
- Exclusive Discounts: Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay-day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Leisure Club Assistant Leisure · Holiday Inn Gloucester - Cheltenham employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant Leisure · Holiday Inn Gloucester - Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn Gloucester - Cheltenham. Understand their values and what they stand for in the leisure industry. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they relate to the role of a Leisure Club Assistant. We want you to feel confident when discussing your skills and how they can benefit the team.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking smart and professional. First impressions matter, and looking polished will help convey your seriousness about the position. Plus, it shows respect for the company and its standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role and why you’d be a fantastic fit for the team!
We think you need these skills to ace Leisure Club Assistant Leisure · Holiday Inn Gloucester - Cheltenham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for fitness and wellness right from the start! In your application, mention any relevant experiences or interests that highlight your passion for leisure activities and customer service.
Tailor Your CV: Make sure your CV is tailored to the Leisure Club Assistant role. Highlight any previous customer service experience, especially in leisure or hospitality, and don’t forget to mention your First Aid certification if you have it!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We want to know why you’re a great fit for our team, so focus on your key skills and experiences that align with the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn Gloucester - Cheltenham and its leisure facilities. Understand their services and programmes so you can confidently discuss how you would enhance the guest experience.
✨Show Off Your Customer Service Skills
Since this role is all about customer engagement, prepare examples from your past experiences where you’ve excelled in customer service. Think of situations where you went above and beyond to help a guest or resolve an issue.
✨Safety First!
Brush up on health and safety protocols relevant to leisure facilities. Be ready to discuss how you would ensure a safe environment for guests, especially in the pool and gym areas. Mention any relevant certifications you hold, like First Aid or CPR.
✨Be a Team Player
Highlight your ability to work well in a team. Prepare to share examples of how you’ve collaborated with others in previous roles, as teamwork is crucial in delivering a high-quality leisure experience.