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- Tasks: Deliver top-notch customer service and manage reservations for an exciting hospitality experience.
- Company: Join the vibrant team at Hilton Garden Inn Bristol, part of Valor Hospitality.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and wellness activities.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Passion for customer service and excellent communication skills are a must.
- Other info: Flexible shifts, career growth opportunities, and a supportive team environment await you.
The predicted salary is between 20317 - 20317 £ per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you’ll be on the front line, delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What you’ll be doing as Reservations and Events Agent:
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fuelled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
Caring for your health and wellbeing:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent - Hilton Garden I... Revenue Office · Hilton Garden Inn Bristol employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent - Hilton Garden I... Revenue Office · Hilton Garden Inn Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hilton Garden Inn and Valor Hospitality. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your tech-savviness! As a Reservations and Events Agent, you'll be using various systems to manage bookings. Brush up on any relevant software or tools you might encounter, and don’t hesitate to mention your comfort level with technology during your chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Reservations and Events Agent - Hilton Garden I... Revenue Office · Hilton Garden Inn Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see that you eat, sleep, and breathe hospitality. Share any experiences where you went above and beyond for a guest – it’ll make you stand out!
Tailor Your Application: Make sure to customise your application to fit the role of Reservations and Events Agent. Highlight relevant skills like communication and problem-solving, and don’t forget to mention your ability to work as part of a team. We love seeing how you can contribute to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read. Remember, we’re looking for someone who can communicate effectively with our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Customer Service Inside Out
As a Reservations and Events Agent, customer service is your bread and butter. Brush up on the key principles of excellent service and think of examples from your past experiences where you went above and beyond for a guest. This will show your passion and commitment to delivering top-notch service.
✨Familiarise Yourself with the Brand
Take some time to research Hilton Garden Inn and Valor Hospitality. Understand their values, mission, and what sets them apart in the hospitality industry. Being able to discuss how you align with their brand standards during the interview will demonstrate your genuine interest in the role.
✨Prepare for Common Scenarios
Think about common situations you might face as a Reservations and Events Agent, like handling difficult customers or managing overbookings. Prepare your responses to these scenarios using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills effectively.
✨Show Enthusiasm for Flexibility
Since the role requires flexibility with shifts, express your willingness to adapt to the needs of the team and guests. Highlight any previous experience you have with working varied hours or in busy environments, as this will reassure them that you're ready to jump in when needed.
