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- Tasks: Welcome guests with a warm smile and ensure their stay is unforgettable.
- Company: Join the AC Hotel by Marriott Birmingham, part of a leading hotel group.
- Benefits: Competitive pay, flexible shifts, discounts on stays, and free meals while on duty.
- Other info: Enjoy wellness activities and support for your health and wellbeing.
- Why this job: Kickstart your hospitality career with training and growth opportunities in a vibrant environment.
- Qualifications: Experience in a hotel setting and a passion for customer service.
The predicted salary is between 27476 - 27476 £ per year.
£27,476.80 Per Annum / £13.21 Per Hour, 40 Hours per week.
First impressions are everything, and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area, helping to make their visit a bit more special. You will also create the smoothest check‑out experience, ensuring they leave us happy too.
You will already have experience of working within a branded hotel environment and be comfortable working in a fast‑paced role dealing with people on a daily basis. We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days. This means great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognised apprenticeships, which sit alongside our detailed brand training. You can view the most popular courses on our careers pages.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fueled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reception Supervisor Front Office · AC Hotel by Marriott Birmingham employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor Front Office · AC Hotel by Marriott Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AC Hotel by Marriott Birmingham. Understand their values, services, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Reception Supervisor. Remember, they want to see your personality shine through, so don’t be afraid to let your warmth and enthusiasm show!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role and why you’d be a perfect fit!
We think you need these skills to ace Reception Supervisor Front Office · AC Hotel by Marriott Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the welcoming atmosphere we create at AC Hotel by Marriott Birmingham.
Tailor Your Experience: Make sure to highlight your experience in a branded hotel environment. We’re looking for someone who’s comfortable in a fast-paced role, so share specific examples of how you've handled busy situations and provided excellent customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can check out more about our culture and benefits while you’re there!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Hotel
Familiarise yourself with AC Hotel by Marriott Birmingham and its services. Be ready to discuss what makes this hotel unique and how you can contribute to creating a warm welcome for guests.
✨Showcase Your Experience
Highlight your previous experience in a branded hotel environment. Share specific examples of how you've handled guest inquiries or resolved issues, demonstrating your ability to thrive in a fast-paced setting.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability. Show that you're adaptable and willing to work evenings and weekends, which are peak times for the hotel.
✨Emphasise Team Spirit
Talk about your teamwork skills and how you can contribute to a positive work environment. Mention any past experiences where you collaborated with colleagues to enhance guest satisfaction or streamline operations.