Head Barista - Black Sheep Coffee Coffee Shop · AC Hotel by Marriott Birmingham

£12,958.40 per Year / £12.46 per Hour, 20 hours a week (5 days)

About the Role

We’re looking for warm, enthusiastic Baristas who are passionate about delivering outstanding customer service. You’ll play a key role in creating memorable guest experiences while supporting the day-to-day running of our Starbucks operation in line with Valor Hospitality brand standards. This is a fantastic opportunity to join our hospitality family, with flexible shifts, nationally recognised training, and genuine career progression.

Job Purpose

• To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
• To support the day-to-day running of your designated area within company and hotel policies, ensuring brand values, standards, and profitability are achieved.
• To promote Valor Hospitality Europe Limited purpose, values, and behaviours at all times.

Key Responsibilities

• Prepare and serve the full Starbucks menu and product range to brand standards.
• Deliver exceptional guest service, providing attentive, personalised experiences and responding to special requests.
• Serve all guests in accordance with Starbucks and Valor brand standards.
• Ensure service areas are fully stocked, clean, and presented at all times.
• Set and clear tables in line with company standards.
• Take every opportunity to upsell Starbucks products.
• Support consistent delivery of superior customer service across the team.
• Maintain effective stock rotation and appropriate stock levels in line with business needs and company policy.
• Assist with monitoring departmental operating and payroll costs and be aware of budget and financial targets.
• Follow purchasing procedures using Epsys where required.
• Suggest and support promotional opportunities to help exceed departmental sales targets.
• Maintain high personal presentation standards, attending work well groomed and in full uniform.
• Continuously improve departmental operating standards.
• Attend training sessions as required.
• Comply fully with health & safety, fire, security, food safety, and company procedures.
• Adhere to all hotel and company rules outlined in the team member handbook.
• Support the Store Manager by ensuring Sirens Eye is implemented and followed at all times.
• Regularly complete BROT with team members to ensure consistency of drinks and standards.

What We’re Looking For

• Previous hospitality or barista experience (preferred).
• Previous customer service experience.
• A friendly, positive attitude with a genuine passion for guest service.
• Flexibility to work a range of shifts, including evenings and weekends.
• A team player who takes pride in high standards.

We operate 7 days a week, 365 days a year, and while we’re generally busier during evenings and weekends, shift patterns and contracted hours can be discussed at interview — offering great flexibility.

Training & Career Development

If you’re looking to build a career in hospitality, we offer fully funded, nationally recognised apprenticeship programmes alongside detailed brand training, plus internal development opportunities to help you grow.

What You’ll Get

• Exclusive discounts for you, your friends, and family.
• Valor team member hotel rates from just £30 Bed & Breakfast.
• Discounted stays for friends and family.
• 50% discount in our restaurants and bars.
• Free meals while on duty.
• High-street discounts on shops, experiences, and more.
• Up to 40% savings on bikes through our Cycle to Work scheme.
• Generous refer-a-friend bonuses starting at £250.

Health & Wellbeing Support

• Wellness calendar including healthy lunches, wellbeing walks, and pay-day treats.
• Employee Assistance Programme with free, confidential 24/7 support for you and your family.
• Healthcare Cash Plan options from just £5 per month.

Recognition & Progression

• Fully funded apprenticeships.
• Internal development programmes.
• Monthly and annual service awards to celebrate your achievements.

Ready to Join Us?

If you love great coffee, thrive in a fast-paced environment, and enjoy making people feel welcome, we’d love to hear from you. Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion or belief, sexual orientation, or age.