At a Glance
- Tasks: Support the Night Manager in ensuring seamless hotel operations during overnight hours.
- Company: The Medlock, a Radisson Blu Hotel, redefining city centre hospitality.
- Benefits: Competitive pay, exclusive discounts, and a fun, dynamic team environment.
- Other info: Be part of an exciting development at Manchester's Etihad Campus.
- Why this job: Join a high-profile launch and make a real impact on guest experiences.
- Qualifications: Previous hotel customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
At The Medlock, we’re redefining city centre hospitality with an experience that’s polished, heartfelt and unmistakably personal. As Assistant Night Manager, you’ll support the overnight leadership of the hotel, ensuring every guest experience remains seamless, secure and thoughtfully delivered while the city sleeps. You’ll play a key role in overseeing night operations—supporting the front office, coordinating late arrivals and early departures, and ensuring the hotel runs smoothly through the quieter hours.
From resolving guest queries with confidence to maintaining a calm, professional presence across the property, you’ll help shape a stay that feels effortless at any hour.
What you’ll be doing:
- Supporting the Night Manager, you’ll help lead our Nights teams, ensuring the hotel runs smoothly, safely and seamlessly through the overnight hours.
- You’ll foster a calm, welcoming environment where guests feel supported and genuinely cared for, no matter the time of night.
- You’ll champion our brand standards, guiding a confident service culture while bringing structure, reassurance and pride to a team delivering Medlock moments around the clock.
- Your leadership will help maintain consistency, attention to detail and a strong sense of accountability across all night operations.
- You’ll help carry the spirit and personality of Manchester through every interaction, delivering a service that feels just as considered and personal by night as it does by day.
What’s in it for you:
- Join the pre‑opening team for a high‑profile launch within one of Manchester’s most exciting developments.
- Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group—benefiting from strong support while retaining local ownership and autonomy within the wider hotel team.
About you:
- You have a natural, relaxed warmth and deliver hospitality that feels genuine, and never scripted.
- You lead with heart, communicate honestly, stay calm under pressure and bring individuality to your presence.
- You’re passionate about developing people – instinctively building team spirit, confidence and pride.
- You’re a strong communicator and collaborator, grounded, dependable and connected to the city’s identity.
- You bring previous hotel customer service experience, in a similar position, ideally within a premium, lifestyle or design‑led property.
In addition to competitive rates of pay, we also offer exclusive discounts for you, your friends and family.
Assistant Night Manager Front Office · The Medlock, a Radisson Blu Hotel employer: Valor Hospitality Partners, LLC
At The Medlock, a Radisson Blu hotel in the vibrant Etihad Campus of Manchester, we pride ourselves on creating a warm and engaging work environment that reflects the city's spirit. As an Assistant Night Manager, you'll be part of a dynamic pre-opening team dedicated to delivering exceptional guest experiences while enjoying competitive pay, exclusive discounts, and opportunities for personal growth within a supportive and collaborative culture. Join us in redefining city centre hospitality and be a key player in this exciting new chapter.
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager Front Office · The Medlock, a Radisson Blu Hotel
✨Tip Number 1
Get to know the hotel! Before your interview, take some time to research The Medlock and its unique offerings. Understanding the brand's values and what makes it special will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your guest interaction skills! As an Assistant Night Manager, you'll be dealing with guests at all hours. Role-play common scenarios with a friend or family member to build your confidence in handling queries and ensuring a seamless experience for everyone.
✨Tip Number 3
Show off your leadership style! During interviews, share examples of how you've led teams in the past. Highlight your ability to maintain a calm environment and foster team spirit, as these qualities are key to thriving in a night management role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Assistant Night Manager Front Office · The Medlock, a Radisson Blu Hotel
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. Remember, we’re looking for someone who embodies the warmth and spirit of Manchester.
Tailor Your Application:Make sure to tailor your application specifically for the Assistant Night Manager role at The Medlock. Highlight your relevant experience in hotel customer service and how it aligns with our values. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role and our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re proactive and keen to join our exciting new venture at The Medlock.
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know the Hotel Inside Out
Before your interview, take some time to research The Medlock and its unique offerings. Familiarise yourself with their values, the services they provide, and the overall atmosphere they aim to create. This will not only show your genuine interest but also help you align your answers with their vision.
✨Showcase Your People Skills
As an Assistant Night Manager, you'll be dealing with guests and team members alike. Prepare examples of how you've successfully handled guest queries or resolved conflicts in previous roles. Highlight your ability to maintain a calm and welcoming environment, especially during busy or challenging times.
✨Demonstrate Leadership Qualities
Think about instances where you've taken the lead or supported a team in achieving a goal. Be ready to discuss how you can foster team spirit and accountability during the night shifts. Emphasising your experience in guiding others will resonate well with the interviewers.
✨Embrace the Manchester Spirit
The Medlock is all about connecting with the local culture. Share your thoughts on what makes Manchester special and how you can bring that warmth and personality into your role. This will help you stand out as someone who truly understands and embodies the essence of the city.
