At a Glance
- Tasks: Support the Front of House Manager and lead the Reception team to create a welcoming atmosphere.
- Company: The Medlock, a Radisson Blu hotel, redefining city centre hospitality.
- Benefits: Competitive pay, discounted hotel stays, and a vibrant work environment.
- Other info: Join a passionate team dedicated to delivering genuine hospitality.
- Why this job: Be part of a game-changing hotel experience in Manchester's exciting Etihad Campus.
- Qualifications: Previous hotel customer service experience and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
At The Medlock, we're redefining city centre hospitality with an experience that's polished, heartfelt and unmistakably personal. As Assistant Front of House Manager, you will support the Front of House leadership team in shaping the guest journey – from warm, confident arrivals to smooth, seamless departures and every meaningful touchpoint in between.
The new hotel will sit at the heart of a vibrant and evolving campus – an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer.
What you'll be doing:
- Support the Front of House Manager, help lead the Reception team, creating a welcoming atmosphere where guests feel seen, supported and genuinely cared for.
- Champion our brand standards, nurture a confident sales and service culture, and bring structure, warmth and pride to a team delivering Medlock moments around the clock.
- Play a key role in setting the tone for our arrival experience and ensuring consistently elevated service, bringing the spirit and personality of Manchester into every guest moment.
About you:
- You have a natural, relaxed warmth and deliver hospitality that feels genuine, never scripted.
- You lead with heart, communicate honestly, stay calm under pressure and bring individuality to your presence.
- You are passionate about developing people, instinctively building team spirit, confidence and pride.
- You are a strong communicator and collaborator, grounded, dependable and connected to the city's identity.
- You bring previous hotel customer service experience, in a similar position, ideally within a premium, lifestyle or design‑led property.
Benefits:
In addition to competitive rates of pay, we also offer: Valor team member rates at our UK hotels, rooms from just £30.
Assistant Front of House Manager Front Office · The Medlock, a Radisson Blu Hotel employer: Valor Hospitality Partners, LLC
At The Medlock, a Radisson Blu hotel, we pride ourselves on creating a vibrant and inclusive work environment that reflects the heart of Manchester. As an Assistant Front of House Manager, you will not only play a pivotal role in shaping memorable guest experiences but also benefit from extensive employee growth opportunities, competitive pay, and unique team member rates across our UK hotels. Join us at this exciting new venue at the Etihad Campus, where your passion for hospitality will be nurtured and celebrated in a dynamic and evolving setting.
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front of House Manager Front Office · The Medlock, a Radisson Blu Hotel
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The Medlock. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show up in style! If you get an interview, make sure to dress the part and bring your best self. Remember, first impressions count, so let your personality shine through while keeping it professional.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you would create those 'Medlock moments' for guests. Think of examples from your past experiences where you went above and beyond in customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at The Medlock.
We think you need these skills to ace Assistant Front of House Manager Front Office · The Medlock, a Radisson Blu Hotel
Some tips for your application 🫡
Show Your Personality:When writing your application, let your true self shine through! We want to see your natural warmth and individuality, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your previous hotel customer service experience. We’re looking for someone who understands the ins and outs of a premium environment, so relate your past roles to what we do at The Medlock.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps – we love a well-organised application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Medlock.
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know the Hotel Inside Out
Before your interview, take some time to research The Medlock and its unique offerings. Familiarise yourself with the hotel's mission, values, and the specific guest experience they aim to create. This will not only show your genuine interest but also help you align your answers with their vision.
✨Showcase Your Hospitality Skills
Prepare examples from your previous experience that highlight your ability to create a welcoming atmosphere and deliver exceptional service. Think about specific 'Medlock moments' you can share that demonstrate your warmth and genuine care for guests, as these qualities are key for the role.
✨Emphasise Team Spirit and Leadership
As an Assistant Front of House Manager, you'll be leading a team. Be ready to discuss how you've successfully built team spirit and confidence in past roles. Share stories that illustrate your leadership style and how you nurture a positive work environment, as this will resonate well with the interviewers.
✨Connect with Manchester's Identity
Since the hotel is deeply connected to Manchester's culture, think about how you can bring that local flavour into your interview. Share your personal connection to the city and how it influences your approach to hospitality. This will help you stand out as a candidate who truly embodies the spirit of the location.
