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- Tasks: Lead the front desk, ensuring outstanding guest experiences and team support.
- Company: Join the dynamic team at Holiday Inn Express Aberdeen Airport.
- Benefits: Competitive pay, employee discounts, health programme, and career growth opportunities.
- Why this job: Be a key player in creating memorable stays for guests.
- Qualifications: Experience in hotel operations and strong leadership skills required.
- Other info: Supportive team environment with real opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Lead the welcome. Set the standard. Make every stay count. We're looking for an experienced Guest Services Manager (or strong Duty Manager ready to step up) to join our established and high-performing team at Holiday Inn Express Aberdeen Airport. This is a hands-on leadership role at the heart of the hotel — perfect for someone who thrives in a fast-paced environment, enjoys leading from the front, and takes real pride in delivering outstanding guest experiences.
At Valor Hospitality, we believe great hotels are built on great people. That means supporting our teams, trusting our leaders, and creating an environment where everyone can do their best work.
The role
As Guest Services Manager, you'll be a visible leader on shift, setting the tone at the front desk and across the hotel. You'll ensure brand standards are delivered consistently, guests feel genuinely welcomed, and the team is supported, coached, and motivated. You'll be comfortable running shifts, handling issues calmly and professionally, and stepping in wherever needed to keep the operation running smoothly.
Key responsibilities include:
- Leading front desk operations and acting as Duty Manager when required
- Delivering warm, confident, and professional guest service at all times
- Handling guest feedback, issues, and complaints with care and confidence
- Supporting check-in and check-out, payments, and guest queries
- Mentoring and developing front office team members
- Managing rotas, payroll input, stock taking, and ordering
- Ensuring brand standards, cleanliness, and presentation are always on point
What you'll bring
You're an experienced hotel operator with strong front-of-house knowledge and a natural leadership style. You stay calm under pressure, communicate clearly, and know how to bring a team with you — even on the busiest days. You'll also bring:
- Previous experience as a Duty Manager, Guest Services Manager, or similar role
- Experience using Opera (preferred)
- Excellent communication and phone etiquette
- Strong customer service skills with a problem-solving mindset
- The ability to multitask and prioritise in a fast-moving environment
- Good attention to detail and solid computer skills
- Additional languages are a bonus, but not essential
Why join us?
Because you'll be joining a supportive, close-knit team in a well-run airport hotel — with the backing of Valor Hospitality and the strength of a globally recognised brand. We offer:
- Competitive pay, negotiable depending on experience
- Company pension
- Employee discounts and discounted or free food
- Health & wellbeing programme
- Company events
- Free on-site parking
- Real opportunities to grow your career with Valor Hospitality
If you're passionate about hospitality, enjoy leading teams, and want to be part of a hotel where people genuinely matter — we'd love to hear from you.
Guest Service Manager Front Office · Holiday Inn Express Aberdeen Airport employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager Front Office · Holiday Inn Express Aberdeen Airport
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Holiday Inn Express brand standards and the specific operations at Aberdeen Airport. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your guest service skills! Think about how you would handle various guest scenarios and complaints. Role-playing these situations with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Holiday Inn Express on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to be part of our fantastic team at Valor Hospitality.
We think you need these skills to ace Guest Service Manager Front Office · Holiday Inn Express Aberdeen Airport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and leadership. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in guest services or as a Duty Manager. We’re looking for someone who knows the ins and outs of front desk operations, so connect your past roles to what we’re after. Specific examples will help us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and focus on what makes you a great fit for the Guest Services Manager role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Holiday Inn Express Aberdeen Airport!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know the Brand Inside Out
Before your interview, make sure you research Holiday Inn Express and Valor Hospitality. Understand their values, mission, and what sets them apart in the hospitality industry. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like dealing with difficult guests or managing a busy front desk. Think of scenarios you've faced before and how you navigated them. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
