At a Glance
- Tasks: Lead the front desk, ensuring outstanding guest experiences and team support.
- Company: Join the dynamic team at Holiday Inn Express Aberdeen Airport.
- Benefits: Competitive pay, employee discounts, health programme, and career growth opportunities.
- Other info: Supportive team environment with real opportunities for career advancement.
- Why this job: Be a key player in creating memorable stays for guests.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Lead the welcome. Set the standard. Make every stay count. We're looking for an experienced Guest Services Manager (or strong Duty Manager ready to step up) to join our established and high-performing team at Holiday Inn Express Aberdeen Airport. This is a hands-on leadership role at the heart of the hotel — perfect for someone who thrives in a fast-paced environment, enjoys leading from the front, and takes real pride in delivering outstanding guest experiences.
At Valor Hospitality, we believe great hotels are built on great people. That means supporting our teams, trusting our leaders, and creating an environment where everyone can do their best work.
The role
As Guest Services Manager, you'll be a visible leader on shift, setting the tone at the front desk and across the hotel. You'll ensure brand standards are delivered consistently, guests feel genuinely welcomed, and the team is supported, coached, and motivated. You'll be comfortable running shifts, handling issues calmly and professionally, and stepping in wherever needed to keep the operation running smoothly.
Key responsibilities include:
- Leading front desk operations and acting as Duty Manager when required
- Delivering warm, confident, and professional guest service at all times
- Handling guest feedback, issues, and complaints with care and confidence
- Supporting check-in and check-out, payments, and guest queries
- Mentoring and developing front office team members
- Managing rotas, payroll input, stock taking, and ordering
- Ensuring brand standards, cleanliness, and presentation are always on point
What you'll bring
You're an experienced hotel operator with strong front-of-house knowledge and a natural leadership style. You stay calm under pressure, communicate clearly, and know how to bring a team with you — even on the busiest days. You'll also bring:
- Previous experience as a Duty Manager, Guest Services Manager, or similar role
- Experience using Opera (preferred)
- Excellent communication and phone etiquette
- Strong customer service skills with a problem-solving mindset
- The ability to multitask and prioritise in a fast-moving environment
- Good attention to detail and solid computer skills
- Additional languages are a bonus, but not essential
Why join us?
Because you'll be joining a supportive, close-knit team in a well-run airport hotel — with the backing of Valor Hospitality and the strength of a globally recognised brand. We offer:
- Competitive pay, negotiable depending on experience
- Company pension
- Employee discounts and discounted or free food
- Health & wellbeing programme
- Company events
- Free on-site parking
- Real opportunities to grow your career with Valor Hospitality
If you're passionate about hospitality, enjoy leading teams, and want to be part of a hotel where people genuinely matter — we'd love to hear from you.
Guest Service Manager Front Office · Holiday Inn Express Aberdeen Airport employer: Valor Hospitality Partners, LLC
At Holiday Inn Express Aberdeen Airport, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. As a Guest Services Manager, you'll not only lead a dedicated team in delivering exceptional guest experiences but also benefit from competitive pay, a company pension, and real opportunities for career growth within the globally recognised Valor Hospitality brand. Join us to be part of a close-knit team that prioritises employee wellbeing and development, all while working in a vibrant airport hotel setting.
Contact Details:
Valor Hospitality Partners, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager Front Office · Holiday Inn Express Aberdeen Airport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality Partners, LLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality Partners, LLC
Don't be shy about reaching out to Valor Hospitality Partners, LLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Manager Front Office · Holiday Inn Express Aberdeen Airport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality Partners, LLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
