HR Administrator Administration · Crowne Plaza Nottingham

Crowne Plaza Nottingham is looking for an HR Administrator to keep the people side of the hotel running accurately, on time, and with the right level of care for confidential information.

The Role

This role sits at the centre of the hotel's people processes - part data, part onboarding, part general manager support. You'll be the first point of contact for team member queries on people reporting, and the person making sure records, files and systems stay accurate as people join, move through, and leave the business.

Day to day, you'll:

• Keep HR systems updated with accurate, current data, and run regular audits and data-cleansing across those systems.
• Act as the first point of contact for Team Member queries relating to people reporting.
• Develop and improve team reporting so it stays relevant as the business changes.
• Support the recruitment process, helping Heads of Department set up interviews and communicate with candidates.
• Deliver induction and onboarding for every new starter, so they get a proper welcome from day one.
• Maintain a complete personnel file for each team member - application form, offer letter, contract, references, declarations, signed job description, induction receipt, working time directive documentation and right-to-work evidence.
• Keep statutory training records current, and coordinate attendance on company training courses, including pre- and post-course briefings with managers.
• Take minutes at management meetings, and type and distribute them accordingly.
• Monitor sickness and absence levels, track lost productivity, and ensure return-to-work meetings happen promptly.
• Provide administrative support to the General Manager, including letters, reports, meeting organisation and confidential material.
• Coordinate travel arrangements, meetings and hotel planners across the team.
• Handle telephone, email and face-to-face enquiries professionally and responsively.
• Support the General Manager, Operations Manager and Department Managers with employee relations documentation and team member celebrations.
• Keep Team Member notice boards, including the Internal Vacancy Board, tidy and up to date with current legislation and company information.
• Coordinate work experience placements with local schools, colleges and universities.
• Handle all confidential information professionally and discreetly at all times.
• Follow cash and key handling, fire, security (including GDPR and PCI DSS), and Health & Safety procedures as laid down by the hotel and company.
• Comply with hotel and company rules as set out in the team member handbook.
• Represent the business's cultural values - passionate, real, inspiring, dynamic and enthusiastic - day to day.

Supporting Your Hospitality Career Growth

We invest in the people who work with us. That includes apprenticeship routes into supervisory and management roles, ongoing on-the-job training, and recognition through our service awards for long-serving team members.

About the Hotel

Crowne Plaza Nottingham sits in the heart of Nottingham city centre, a 15-minute walk from Nottingham railway station and just five minutes from the Victoria Centre shopping area. The hotel is a popular choice for both business and leisure guests, with 210 bedrooms, 17 flexible meeting and event spaces catering for up to 400 guests, and the Urban Escape Spa offering a pool, jacuzzi, steam room and gym. Guests dine at the Lace Maker Restaurant for breakfast and Swatch Restaurant & Bar for lunch, dinner and drinks, and the hotel regularly hosts conferences, private events and celebrations for guests visiting the city, including those attending the nearby Royal Centre.

Benefits

• Discounted hotel stays and food & beverage across Valor Hospitality properties, for you and your friends/family.
• Wellbeing support, including access to an Employee Assistance Programme.
• Ongoing training and development, with clear routes into supervisory and management roles.
• Recognition through long-service and performance awards.
• Pension scheme and workplace perks in line with Valor Hospitality's standard offering.

Ready to Join Us?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds. Please note that employment is subject to proof of eligibility to work in the UK.