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- Tasks: Deliver top-notch customer service and manage reservations for an exciting hospitality experience.
- Company: Join the vibrant team at Holiday Inn Hemel Hempstead.
- Benefits: Competitive pay, exclusive discounts, free meals, and wellness activities.
- Why this job: Be part of a dynamic team and make guests' stays unforgettable.
- Qualifications: Excellent communication skills and a passion for hospitality.
- Other info: Flexible shifts, career training, and opportunities for growth.
The predicted salary is between 21500 - 30000 £ per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
- As Reservations and Events Agent you'll be on the front line, delivering attentive customer focused service.
- Understand brand standards and enjoy working as part of a successful team.
- Delivering on our mission to provide excellent customer service.
- Take reservations, chase bookings and be knowledgeable about food and beverage packages.
- Ensure maximum occupancy and room rates are achieved.
- Keep the reception team updated with occupancy levels, no-shows, VIPs and special events.
- Champion Valor Hospitality Europe Limited's purpose, values and behaviours.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. Shift patterns and contracted hours can be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships alongside detailed brand training.
What you'll be doing as Reservations and Events Agent:
- Top quality customer service
- Working as part of a great team
- Taking enquiries and bookings via telephone and online
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- A calendar of wellness activities.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes.
- Monthly and annual team member service awards.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent - Hemel Hempstead employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent - Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their website and social media. Understand their values and what makes them tick. This way, you can show them you're not just another candidate, but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team. Remember, confidence is key!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part. Choose an outfit that reflects the hospitality vibe while still being comfortable. You want to feel good and ready to shine during your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Reservations and Events Agent - Hemel Hempstead
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your love for customer service shine through! Share examples of how you've gone above and beyond for customers in the past. We want to see that you eat, sleep, and breathe hospitality just like we do!
Tailor Your Application: Make sure to customise your application to fit the Reservations and Events Agent role. Highlight relevant experience and skills that match what we're looking for. This shows us that you really understand the job and are keen to be part of our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our team!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Valor Hospitality Europe
✨Know Your Customer Service Inside Out
As a Reservations and Events Agent, customer service is key. Brush up on your customer service skills and be ready to share examples of how you've gone above and beyond for guests in the past. This will show your passion and commitment to delivering top-notch service.
✨Familiarise Yourself with the Brand
Make sure you understand Valor Hospitality's values and mission. Research their services, especially the food and beverage packages they offer. Being able to discuss these in your interview will demonstrate your enthusiasm and readiness to contribute to the team.
✨Prepare for Role-Specific Questions
Think about the specific responsibilities of the role, like taking bookings and upselling. Prepare answers that highlight your experience with similar tasks. For instance, have a story ready about a time you successfully converted an enquiry into a sale.
✨Show Your Flexibility and Team Spirit
Since the role requires working various shifts, be prepared to discuss your availability. Emphasise your willingness to adapt and work as part of a team. Share examples of how you've collaborated with others in previous roles to achieve common goals.