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- Tasks: Deliver top-notch customer service and manage reservations for an exciting hospitality experience.
- Company: Join the vibrant team at Holiday Inn London - Gatwick Airport.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Flexible shifts, career growth opportunities, and fully funded apprenticeships available.
- Why this job: Be part of a dynamic team and make guests' stays unforgettable.
- Qualifications: Excellent communication skills and a passion for hospitality.
The predicted salary is between 26436 - 26436 £ per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you'll be on the front line, delivering attentive customer focused service, understanding brand standards and enjoying working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? At Valor we're on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You'll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you'll know who's who and what's what so that the reception team is kept up to date with our occupancy levels, no-shows, VIPs and special events. We're also looking for someone who is champion of Valor Hospitality Europe Limited's purpose, values and behaviours, spreading the word where you can about what we do.
If we've got you SOLD then get in touch today. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
What you'll be doing as Reservations and Events Agent
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent - Fixed Term Contract (Maternity Cover) - Gatwick employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent - Fixed Term Contract (Maternity Cover) - Gatwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Valor Hospitality and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Be flexible with your availability! The job requires working various shifts, so let them know you're open to different hours. This shows you're committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the perks we offer, like those sweet discounts and wellness activities!
We think you need these skills to ace Reservations and Events Agent - Fixed Term Contract (Maternity Cover) - Gatwick
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see that you eat, sleep, and breathe hospitality, so share any relevant experiences that showcase your dedication to making guests feel special.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Reservations and Events Agent role. We appreciate when candidates show they understand what we’re all about.
Be Clear and Concise: When writing your application, keep it clear and to the point. We love a well-structured application that gets straight to the heart of why you’d be a great fit for our team. Avoid fluff and focus on your key strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Valor Hospitality Europe
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn brand and its values. Understand what makes their customer service stand out and be ready to discuss how you can contribute to that. Research their food and beverage packages too, as this will show your enthusiasm for the role.
✨Show Off Your People Skills
As a Reservations and Events Agent, you'll be interacting with guests all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve resolved issues or gone the extra mile for a customer – these stories will highlight your interpersonal skills.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability openly. Show that you’re flexible and willing to adapt to the needs of the team and customers. This will demonstrate your commitment to being a reliable team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.