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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage reservations for an exciting hospitality experience.
- Company: Join the vibrant team at Holiday Inn Reading-South.
- Benefits: Enjoy competitive pay, discounts, free meals, and wellness activities.
- Other info: Flexible shifts available with opportunities for career growth and training.
- Why this job: Be part of a dynamic team and make guests' stays unforgettable.
- Qualifications: Passion for hospitality and excellent communication skills required.
The predicted salary is between 26728 - 26728 £ per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you'll be on the front line, delivering attentive customer focused service, understanding brand standards and enjoying working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? At Valor we're on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You'll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you'll know who's who and what's what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP's and special events. We're also looking for someone who is champion of Valor Hospitality Europe Limited's purpose, values and behaviours, spreading the word where you can about what we do.
If we've got you SOLD then get in touch today. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
What you'll be doing as Reservations and Events Agent
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent - Reading employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent - Reading
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Valor's values and mission. This way, you can show how your passion for customer service aligns perfectly with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and problem-solving abilities, which are key for a Reservations and Events Agent.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've delivered top-notch customer service or worked well in a team. This will help you stand out as someone who truly understands the hospitality industry.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Reservations and Events Agent - Reading
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see that you eat, sleep, and breathe it! Share any experiences where you've gone above and beyond for a guest.
Be Specific About Your Skills: When listing your skills, be specific about how they relate to the role. Mention your experience with reservations, upselling, or any tech-savvy tools you've used. This helps us see how you can fit into our team!
Tailor Your Application: Don’t just send a generic application. Tailor it to the Reservations and Events Agent role by using keywords from the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Valor Hospitality Europe
✨Know Your Customer Service Inside Out
As a Reservations and Events Agent, customer service is key. Brush up on your knowledge of what excellent service looks like and be ready to share examples from your past experiences. Think about how you can go above and beyond for guests and be prepared to discuss specific situations where you’ve done just that.
✨Familiarise Yourself with the Brand
Make sure you understand Valor Hospitality's values and mission. Research their services, especially their food and beverage packages, so you can speak confidently about them during the interview. Showing that you’re aligned with their brand standards will set you apart from other candidates.
✨Demonstrate Team Spirit
This role is all about teamwork, so be ready to talk about your experiences working in a team environment. Share stories that highlight your ability to collaborate, support colleagues, and contribute to a positive atmosphere. Employers love to see candidates who can fit into their existing team dynamic.
✨Be Ready for Flexibility Questions
Since the job requires flexibility with shifts, think about your availability and be honest about it. Prepare to discuss how you can adapt to the needs of the team and customers, especially during busy periods like evenings and weekends. This shows your commitment to the role and willingness to meet the demands of the job.