At a Glance
- Tasks: Be the friendly face of our luxury resort, helping guests with their needs and local insights.
- Company: Join Dunluce Lodge, the newest 5-star luxury resort in Portrush.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Flexible shifts, career training, and opportunities for growth await you!
- Why this job: Make genuine connections and create memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 12.88 - 12.88 £ per hour.
Dunluce Lodge, the newest 5-star luxury resort in Portrush, is looking for a Concierge to play a key role in our front office team. First impressions are everything and you will set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special.
We are looking for authentic people who can make genuine connections with guests. As Concierge, you will deal with a range of guest requests. You will be confident communicating as the local area knowledge expert. You will know not only the popular attractions but also the hidden gems. Working closely and communicating with all departments to put the guest at ease during their stay.
You will need to have great attention to detail, be a confident people person with strong communication skills in order to succeed in this role. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Concierge - Dunluce Lodge - Portrush employer: Valor Hospitality Europe
Dunluce Lodge, the newest 5-star luxury resort in Portrush, is an exceptional employer that prioritises employee wellbeing and growth. With a vibrant work culture that values genuine connections and offers extensive training opportunities, including fully funded apprenticeships, staff can thrive in their hospitality careers while enjoying exclusive discounts and wellness activities. Join us to be part of a team that celebrates achievements and fosters a supportive environment for all.
