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- Tasks: Lead the Front Desk at night, ensuring guest satisfaction and managing night audits.
- Company: Join Valor Hospitality, a growing hotel group with 34 locations across the UK.
- Benefits: Enjoy exclusive discounts, free meals on duty, and wellness activities for your health.
- Why this job: Perfect for night owls who thrive in a dynamic team environment and love hospitality.
- Qualifications: Experience in front of house roles at branded hotels is essential.
- Other info: Opportunities for career growth with fully funded apprenticeships and internal development programmes.
The predicted salary is between 21500 - 27000 £ per year.
Are you a Night Owl? Do you have a strong background in a branded hotel working in a front of house or reception team? Can you deliver brand standards anytime of the day?
The Night Supervisor is responsible for the running of the Front Desk and will support the management team with Night Audit. With knowledge of the Hotel's products and services, you can deal with all guest requests. This may include additional room amenities or delivering room service. This role requires flexibility to adapt on shift and use initiative to prepare the hotel for the day ahead. Great communication skills and the ability to work as part of a team are essential.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 B&B
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
Fancy joining our team? Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.
Night Supervisor - Hilton Garden Inn Birmingham - Birmingham employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor - Hilton Garden Inn Birmingham - Birmingham
✨Tip Number 1
Familiarise yourself with Hilton Garden Inn's brand standards and values. Understanding their commitment to guest satisfaction will help you demonstrate how you can uphold these standards during your interview.
✨Tip Number 2
Highlight your experience in front of house roles, especially in a hotel setting. Be ready to share specific examples of how you've handled guest requests or resolved issues, as this will showcase your ability to thrive in a night supervisor position.
✨Tip Number 3
Prepare to discuss your flexibility and adaptability in previous roles. The night supervisor position requires quick thinking and the ability to prepare for the day ahead, so having examples ready will set you apart.
✨Tip Number 4
Emphasise your communication skills and teamwork experience. Since you'll be working closely with the management team and other staff members, demonstrating your ability to collaborate effectively will be crucial.
We think you need these skills to ace Night Supervisor - Hilton Garden Inn Birmingham - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house or reception roles, particularly in branded hotels. Emphasise your ability to deliver brand standards and any specific achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the Night Supervisor role. Mention your flexibility, communication skills, and how you can contribute to the hotel's success.
Highlight Relevant Skills: In your application, focus on key skills such as teamwork, initiative, and customer service. Provide examples of how you've successfully handled guest requests or managed front desk operations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality sector.
How to prepare for a job interview at Valor Hospitality Europe
✨Show Your Night Owl Skills
Since the role is for a Night Supervisor, highlight your experience working night shifts and how you manage tasks during those hours. Share specific examples of how you've successfully handled guest requests or emergencies at night.
✨Demonstrate Brand Knowledge
Familiarise yourself with Hilton Garden Inn's brand standards and values. During the interview, discuss how you can uphold these standards while delivering exceptional service to guests, even in the late hours.
✨Emphasise Teamwork and Communication
The ability to work as part of a team is crucial. Prepare to discuss instances where you've collaborated effectively with colleagues, especially in high-pressure situations, and how you communicate with both guests and team members.
✨Prepare for Flexibility Questions
Expect questions about your adaptability and initiative. Think of examples where you've had to adjust your plans on the fly or take charge of a situation to ensure everything runs smoothly, particularly during night shifts.
