At a Glance
- Tasks: Manage event bookings and provide outstanding guest service in a dynamic hotel environment.
- Company: Join the Crowne Plaza Glasgow team, part of a leading hotel brand.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities while you work.
- Other info: Opportunities for career growth with fully funded apprenticeships and internal development programmes.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a Meetings and Events Agent to join our team, where you'll play a crucial role in managing event bookings, maximising revenue, and providing outstanding guest service. You will often be the first point of contact with our guests - taking them from first enquiry through to contracting. You will need to be comfortable engaging with guests on the phone, via email and face to face in the hotel.
We offer Meeting and Events in all shapes and sizes - from 2 to 100 guests, business meetings through to weddings and private events. This role is predominantly office based in the hotel, working Monday to Friday, mainly dealing with direct enquiries although in time there will be the option to expand into direct sales calls as the business needs.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand development.
What'll make you a great fit for us?
- Your passionate about delivering exceptional service and understand how your role contributes to memorable guest experiences.
- You will take pride in your work, ensuring every detail is executed to the highest standard.
- You' re methodical, proactive, and results-driven, always striving for excellence in everything you do.
- Whether handling event enquiries, managing bookings, or assisting clients, you bring enthusiasm, professionalism, and a customer-first mindset.
What you'll be doing as Meetings and Events Agent
- Top quality customer service
- Working as part of a dynamic and supportive team.
- Take enquiries and bookings via telephone and online bookings
- Processing, amending and updating bookings as required
- Hotel tours for new and prospective guests
- Develop lasting relationships with clients and generate repeat business
- Maximising revenue through upselling - this could be food and beverage packages, accommodation bookings and meeting room hire
- Administration and Technology savvy - Opera, Salesforce
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Meetings and Events Agent - Glasgow employer: Valor Hospitality Europe
At Crowne Plaza Glasgow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and outstanding guest service. Our commitment to employee growth is evident through fully funded apprenticeship programmes and internal development opportunities, ensuring you can thrive in your hospitality career. With exclusive discounts, wellness activities, and a supportive environment, we create a rewarding workplace where every team member can excel.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings and Events Agent - Glasgow
✨Get Involved in Local Events
Dive into the local food scene by attending food festivals, culinary competitions, or community events. These gatherings are perfect for networking with industry professionals, showcasing your passion for hospitality, and even finding potential apprenticeship opportunities!
✨Join Hospitality Forums and Groups
Get yourself on platforms like Facebook or MeetUp and join hospitality-specific groups. Sharing your enthusiasm and connecting with people already in the industry can provide inside info and even lead to apprenticeship openings you might not find elsewhere.
✨Visit Local Venues Directly
Don’t underestimate the power of a face-to-face encounter! Pop into local restaurants or cafes with your bright smile and a keen interest in learning. Many places are keen to take on apprentices, especially if you can show a genuine interest right at their doorstep.
✨Utilise School Resources
If you're currently studying, make sure you chat with your college’s career services team. They often have exclusive partnerships with local businesses and can help you find apprenticeships in hospitality, especially tailored to new entrants like us.
We think you need these skills to ace Meetings and Events Agent - Glasgow
Some tips for your application 🫡
Show Your Passion for Hospitality:When applying for an apprenticeship in hospitality at Valor Hospitality Europe, make sure to express your genuine enthusiasm for food and service. Share any relevant personal experiences, whether it’s working at family gatherings or volunteering at local events. This showcases your commitment and love for the industry right from the start!
Highlight Customer Service Experience:Even if you haven't worked in a formal hospitality setting, include any customer service roles you’ve had. This could be anything from helping out at a café to retail positions. Emphasising skills like communication and problem-solving will help us see that you're equipped to make customers feel welcome at Valor Hospitality Europe.
Don’t Forget about Food Safety Knowledge:While you may still be learning, showing that you have a basic understanding of food hygiene and safety can set your application apart. Even mentioning food handling courses or certifications you’ve completed, or simply your willingness to learn, demonstrates readiness to jump into the apprenticeship and make the most of it!
Tailor Your CV to the Role:Keep your CV focused and concise by tailoring it specifically for this apprenticeship. Highlight skills like teamwork and adaptability, which are crucial in hospitality. We want to see potential and enthusiasm, so it’s okay if you don’t have extensive experience yet—just show us that you're eager to learn and grow with Valor Hospitality Europe!
How to prepare for a job interview at Valor Hospitality Europe
✨Know Your Menu
Before heading into your interview at Valor Hospitality Europe, brush up on your knowledge of the menu items they offer. Being able to discuss their signature dishes or even suggest a popular pairing shows your passion and readiness to dive into the culinary world!
✨Demonstrate Your Customer Service Skills
In hospitality, customer service is key. Be prepared to share examples of how you've handled challenging customers or gone the extra mile to ensure someone has a great experience, even if it's from a school project or family gatherings. They want to see your attitude!
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn can be your biggest asset. Talk about your motivations for choosing the hospitality sector, and express your excitement to learn the ropes from experienced professionals at Valor Hospitality Europe. They’ll appreciate your fresh perspective and ambition!
✨Brush Up on Basic Food Safety
Knowledge of food hygiene and safety standards is super important in the hospitality industry. Familiarise yourself with basic food safety principles to discuss during your interview. Show that you understand why this knowledge matters, especially in a bustling environment like Valor Hospitality Europe!
