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- Tasks: Be the voice of our brand, handling bookings and shaping guest experiences.
- Company: Exciting new hotel at Manchester's Etihad Campus, home to Manchester City FC.
- Benefits: Competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team for a high-profile hotel launch and make a real impact.
- Qualifications: Experience in hotel sales or reservations, with a passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
At The Medlock Hotel, we believe every guest experience begins with a conversation. As a Reservations Agent, you'll be the voice of our brand, ensuring every booking is seamless and will play a key role in the fantastic hotel opening at the heart of Manchester's Etihad Campus, home to Manchester City Football Club. This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.
The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world-class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world. The new hotel will sit at the heart of a vibrant and evolving Etihad Campus - an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer.
We're opening our doors soon and we're building a team that's as warm, grounded and full of personality as the city we call home.
What you'll be doing:
- As a Reservations Agent, you're the first point of contact for our guests. You'll handle bookings with confidence and care, making people feel like they're the centre of the world from their first call or click.
- This isn't about processing reservations; it's about shaping experiences and building trust.
- In this role, you'll manage reservations across all channels with accuracy and warmth, working closely with our Front Office and Sales Teams to keep everything running smoothly.
- You'll bring your energy, pride and real hospitality to every interaction.
About you:
- You get what hospitality really feels like - you know how to make people feel looked after, matching what the guest wants and what's genuinely best for them.
- You're confident, organised and switched on - ready to thrive in the pace and excitement of an opening hotel environment.
- Previous experience in hotel sales or reservations, ideally in a lifestyle or premium property.
What's in it for you?
- Join the pre-opening team for a high-profile launch within one of Manchester's most exciting developments.
- Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group - benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
- In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just 30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
If you thrive in a fast-paced environment and love making people feel looked after (not processed), we'd love to hear from you. Ready to be a part of history? Apply now and take your hospitality career to the next level.
Our anticipated start date for this role is 6th July 2026. We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Reservations Agent - Medlock - Manchester employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Medlock - Manchester
✨Tip Number 1
Get to know the hotel and its vibe! Research The Medlock and the Etihad Campus. Understanding the brand will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll be the voice of the hotel. Role-play with friends or family to nail down how to make guests feel special from the first call.
✨Tip Number 3
Show off your personality! The Medlock is looking for warm and grounded individuals. Be yourself during interviews and let your passion for hospitality shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our exciting new team right from the start!
We think you need these skills to ace Reservations Agent - Medlock - Manchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you connect with guests and what makes you passionate about hospitality.
Tailor Your Application: Make sure to customise your application for the Reservations Agent role. Highlight any previous experience in hotel sales or reservations, and share specific examples of how you've made guests feel special in the past.
Show Your Enthusiasm: We love candidates who are excited about joining our team! In your application, express why you’re keen to be part of the Medlock Hotel opening and how you can contribute to creating memorable guest experiences.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Valor Hospitality Europe
✨Know the Hotel Inside Out
Before your interview, make sure you research The Medlock and its unique offerings. Familiarise yourself with the hotel's location, amenities, and the overall vision for the Etihad Campus. This will not only show your enthusiasm but also help you answer questions about how you can contribute to creating exceptional guest experiences.
✨Showcase Your Hospitality Skills
As a Reservations Agent, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond to ensure customer satisfaction. Highlight your communication skills and how you handle challenging situations with warmth and professionalism.
✨Demonstrate Organisational Skills
In a fast-paced hotel environment, being organised is key. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might even want to share specific tools or methods you use to stay on top of bookings and ensure accuracy in your work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s culture, team dynamics, and what success looks like for a Reservations Agent. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.