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- Tasks: Ensure guests feel safe and supported overnight while managing hotel operations.
- Company: Join a vibrant new hotel at the heart of Manchester's Etihad Campus.
- Benefits: Enjoy competitive pay, discounts, free meals, and wellness activities.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of an exciting pre-opening team and shape guest experiences.
- Qualifications: Experience in fast-paced hotel environments and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
At Medlock, first impressions matter-but it's the care shown overnight that makes them possible. As a Nights Porter, you'll look after the hotel while the world sleeps, ensuring guests feel supported, safe and welcome at every hour. This role is about more than being present-it's about reassurance, consistency and genuine care.
Working independently through the night, you'll be the main point of contact for guests, supporting late arrivals, early departures and any needs that arise with a calm, friendly approach. Whether answering questions, resolving issues or simply offering a reassuring presence, you'll help create a stay that feels seamless and well looked after.
This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world-class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena.
What you'll be doing:
- You'll take ownership of the hotel overnight, working independently with confidence, consistency and strong attention to detail.
- While the hotel rests, you'll ensure everything runs smoothly behind the scenes and that guests feel supported, safe and well looked after at all times.
- Acting as the main point of contact throughout the night, you'll welcome late arrivals, assist with early departures and respond to guest enquiries with a calm, friendly and professional approach-always reassuring, always present.
- You'll follow all safety, security and operational procedures, maintaining awareness of the hotel and responding appropriately to anything unexpected.
- No two nights are the same. You'll balance routine overnight tasks with the natural unpredictability of guest needs, staying organised, proactive and one step ahead.
- Your work plays a vital role in ensuring the hotel feels seamless, welcoming and ready for the day team by morning.
- You'll be a quiet ambassador for The Medlock, bringing our brand to life through thoughtful service, reliability and the high standards you uphold-often behind the scenes, but essential to the guest experience.
About you:
- Warm, welcoming and naturally genuine in the way you care for guests and colleagues.
- Confident under pressure, with a steady presence and a touch of individuality that makes you memorable.
- An effective communicator, grounded and connected to the city you're helping shape.
- Experienced in a fast-paced hotel operation, ideally within a premium, lifestyle or high energy environment.
What's in it for you?
- Join the pre-opening team for a high-profile launch within one of Manchester's most exciting developments.
- Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group - benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
- In addition to competitive rates of pay, we also offer exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just 30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
If you excel in a dynamic environment and have a keen eye for detail, we'd love to hear from you. Ready to be a part of history? Apply now and take your hospitality career to the next level.
Our anticipated start date for this role is 6th July 2026. We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Night Porter - Medlock - Manchester employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Medlock - Manchester
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Familiarise yourself with The Medlock's values and the Etihad Campus. This way, you can show how your personality fits right in with the team!
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll be the go-to person for guests. Role-play common scenarios with a friend to feel more confident when it comes to reassuring guests and handling their needs.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from past experiences where you’ve handled unexpected situations calmly and effectively. This will highlight your ability to keep things running smoothly at night!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at The Medlock!
We think you need these skills to ace Night Porter - Medlock - Manchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and genuine care for guests. Remember, this role is all about creating a welcoming atmosphere.
Tailor Your Application: Make sure to tailor your application to the Night Porter role at Medlock. Highlight any relevant experience in hospitality, especially in fast-paced environments. Show us how your skills align with our values of reassurance and consistency!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if needed to make it easy for us to see your key achievements and experiences. We appreciate clarity just as much as you do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re keen on joining our team at Medlock right from the start!
How to prepare for a job interview at Valor Hospitality Europe
✨Know the Hotel Inside Out
Before your interview, take some time to research The Medlock and its unique offerings. Familiarise yourself with the hotel’s features, the Etihad Campus, and the kind of guests it attracts. This knowledge will help you demonstrate your genuine interest in the role and show that you're ready to be a part of this exciting new venture.
✨Showcase Your People Skills
As a Night Porter, you'll be the main point of contact for guests during the night. Be prepared to share examples of how you've provided exceptional customer service in previous roles. Highlight your ability to remain calm under pressure and how you’ve handled challenging situations with a friendly and reassuring approach.
✨Emphasise Your Independence
This role requires working independently through the night, so it's crucial to convey your confidence in managing tasks on your own. Share experiences where you've successfully taken ownership of responsibilities, ensuring everything runs smoothly while maintaining high standards of care and attention to detail.
✨Prepare for the Unexpected
No two nights are the same, and being adaptable is key. Think of scenarios where you had to think on your feet or respond to unexpected guest needs. Discuss how you stay organised and proactive, ensuring that you can handle whatever comes your way while keeping the guests feeling safe and well looked after.