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- Tasks: Lead the Night Team, ensuring a warm and high-quality service experience for every guest.
- Company: Join The Medlock, a brand-new Radisson Blu hotel in Manchester's vibrant Etihad Campus.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Join us in redefining city centre hospitality and make your mark in the industry.
- Why this job: Be part of a dynamic team delivering exceptional experiences in a game-changing hospitality environment.
- Qualifications: Previous hospitality leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At The Medlock, we're redefining city centre hospitality with an experience that's polished, heartfelt and unmistakably personal. When the city slows and the lights soften, The Medlock continues to move with intention, care and quiet confidence. Our nights are just as important as our days - and we're looking for a Night Manager who understands how to create a reassuring, seamless experience long after the sun goes down.
The Medlock, a Radisson Blu hotel, is opening at the heart of Manchester's Etihad Campus, home to Manchester City Football Club. This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world-class 60,000-seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world. The new hotel will be at the centre of this dynamic environment, providing an exceptional place for guests, teams and fans to stay and experience everything the campus has to offer.
As the senior leader overnight, you'll be the steady presence our guests and team rely on. Someone who leads with warmth, stays composed under pressure and represents The Medlock with professionalism and grace.
About the Role:
As Night Manager, you'll take ownership of the hotel's entire overnight operation. You'll ensure guests feel safe, supported and genuinely looked after, while guiding your team with clarity and purpose. You'll set the tone for the night: calm, attentive, quietly confident and deeply guest-focused.
What you'll be doing:
- Lead the Night Team with confidence and care, ensuring a warm, reassuring and high-quality service experience for every guest.
- Manage arrivals, queries and requests with professionalism, whilst maintaining security through diligent checks and adherence to hotel procedures.
- Manage staffing and payroll in line with business needs, while leading, training and developing your team to foster a culture rooted in pride, clarity and belonging.
- Uphold all Health & Safety, Fire, Security and PCI standards, ensuring seamless communication into the daytime operation through clear, considered handovers.
What's in it for you?
- Join the pre-opening team for a high-profile launch within one of Manchester's most exciting developments.
- Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group - benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
About you:
- A calm, confident leader who thrives in a guest-facing role.
- Lead with heart, speak with honesty, handle pressure with confidence and deliver a memorable presence with a touch of individuality.
- Possess the natural ability to reassure, support and take decisive action when required - a team builder who leads with integrity, kindness and professionalism.
- A strong communicator, and keen collaborator, you are a dependable, grounded presence for your team with a sense of belonging and connection to the city's identity.
- Previous experience in hospitality, Front Office or a similar leadership position, ideally in a premium or lifestyle property.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
At The Medlock, you'll join a team that treats hospitality as a craft, thoughtful, human and beautifully delivered. Ready to be a part of history? Apply now and take your hospitality career to the next level.
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Night Manager - Manchester employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even hit up social media platforms like LinkedIn. You never know who might have the inside scoop on job openings at places like The Medlock.
✨Tip Number 2
Show your personality during interviews! When you’re chatting with potential employers, let your warmth and confidence shine through. Remember, they want to see how you’ll fit into their team and create that reassuring experience for guests.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios as a Night Manager. They might ask how you’d deal with a guest complaint or manage a late-night emergency. Having a few examples ready will show you’re the calm, composed leader they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of The Medlock team and contributing to our exciting journey.
We think you need these skills to ace Night Manager - Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the Night Manager role at The Medlock. Highlight your relevant experience in hospitality and leadership, and how it aligns with our vision of creating a warm and reassuring environment for guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Medlock. We can’t wait to hear from you!
How to prepare for a job interview at Valor Hospitality Europe
✨Know the Venue Inside Out
Before your interview, take some time to research The Medlock and its unique offerings. Familiarise yourself with the hotel’s mission, values, and the surrounding Etihad Campus. This will not only show your genuine interest but also help you align your answers with their vision of providing a polished and personal hospitality experience.
✨Showcase Your Leadership Style
As a Night Manager, you'll need to demonstrate your leadership skills. Prepare examples from your past experiences where you've successfully led a team under pressure. Highlight how you foster a supportive environment and ensure high-quality service, as this aligns perfectly with what they’re looking for in a calm and confident leader.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage guest complaints or emergencies. Practising these responses will help you convey your ability to maintain composure and professionalism, which is crucial for the role.
✨Emphasise Your Guest-Focused Approach
The Medlock values a guest-focused mindset, so be ready to discuss how you prioritise guest satisfaction. Share specific instances where you went above and beyond to create memorable experiences for guests. This will demonstrate that you understand the importance of creating a reassuring and seamless experience, especially during night shifts.