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- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join a dynamic hotel group with 37 locations across the UK.
- Benefits: Competitive salary, exclusive discounts, free meals, and wellness activities.
- Other info: Flexible shifts available, perfect for balancing work and study.
- Why this job: Kickstart your hospitality career with training and growth opportunities in a vibrant environment.
- Qualifications: Experience in a supervisory or reception role with strong leadership skills.
The predicted salary is between 28000 - 28000 £ per year.
We are looking for an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in a Reception Manager role. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Assistant Front Office Manager will be responsible for the Front Office team. Building a high performing team across the division is what success looks like. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Assistant Front Office Manager - Manchester employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager - Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working in front office roles. Attend local events or join online groups to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your personality during interviews! The Assistant Front Office Manager role is all about guest experience, so let your passion for hospitality shine through. Share stories that highlight your problem-solving skills and ability to lead a team.
✨Tip Number 3
Be flexible with your availability. Since the role requires working various shifts, showing that you're open to different hours can make you a more attractive candidate. Plus, it shows you're committed to being part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates on our career pages, making it easier for us to connect with you.
We think you need these skills to ace Assistant Front Office Manager - Manchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be an Assistant Front Office Manager and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in driving standards and delivering exceptional guest experiences. We love seeing how your past roles align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Valor Hospitality Europe
✨Know Your Guest Experience
Make sure you understand what exceptional guest experience means for the company. Research their values and how they prioritise guest satisfaction. Be ready to share examples from your past roles where you've gone above and beyond to enhance a guest's stay.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be leading a team. Prepare to discuss your leadership style and provide specific examples of how you've motivated and developed your team in previous roles. Highlight any innovative strategies you've implemented to drive performance.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt. Show that you're flexible and can handle the demands of a busy hotel environment, especially during peak times like evenings and weekends.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.