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- Tasks: Lead the front desk, ensuring outstanding guest experiences and team support.
- Company: Join a supportive team at Hampton by Hilton Liverpool/John Lennon Airport.
- Benefits: Competitive pay, employee discounts, health programme, and career growth opportunities.
- Other info: Fast-paced environment with a focus on teamwork and guest satisfaction.
- Why this job: Make a real impact in hospitality while leading a passionate team.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Lead the welcome. Set the standard. Make every stay count. We're looking for an experienced Guest Services Manager (or strong Duty Manager ready to step up) to join our established and high-performing team at Hampton by Hilton Liverpool/John Lennon Airport. This is a hands-on leadership role at the heart of the hotel - perfect for someone who thrives in a fast-paced environment, enjoys leading from the front, and takes real pride in delivering outstanding guest experiences.
At Valor Hospitality, we believe great hotels are built on great people. That means supporting our teams, trusting our leaders, and creating an environment where everyone can do their best work.
The role: As Guest Services Manager, you'll be a visible leader on shift, setting the tone at the front desk and across the hotel. You'll ensure brand standards are delivered consistently, guests feel genuinely welcomed, and the team is supported, coached, and motivated. You'll be comfortable running shifts, handling issues calmly and professionally, and stepping in wherever needed to keep the operation running smoothly.
- Leading front desk operations and acting as Duty Manager when required
- Delivering warm, confident, and professional guest service at all times
- Handling guest feedback, issues, and complaints with care and confidence
- Supporting check-in and check-out, payments, and guest queries
- Mentoring and developing front office team members
- Managing rotas, payroll input, stock taking, and ordering
- Ensuring brand standards, cleanliness, and presentation are always on point
What you'll bring: You're an experienced hotel operator with strong front-of-house knowledge and a natural leadership style. You stay calm under pressure, communicate clearly, and know how to bring a team with you - even on the busiest days. You'll also bring:
- Previous experience as a Duty Manager, Guest Services Manager, or similar role
- Experience using Opera (preferred)
- Excellent communication and phone etiquette
- Strong customer service skills with a problem-solving mindset
- The ability to multitask and prioritise in a fast-moving environment
- Good attention to detail and solid computer skills
- Additional languages are a bonus, but not essential
Why join us? Because you'll be joining a supportive, close-knit team in a well-run airport hotel - with the backing of Valor Hospitality and the strength of a globally recognised brand. We offer:
- Competitive pay, negotiable depending on experience
- Company pension
- Employee discounts and discounted or free food
- Health & wellbeing programme
- Company events
- Free on-site parking
- Real opportunities to grow your career with Valor Hospitality
If you're passionate about hospitality, enjoy leading teams, and want to be part of a hotel where people genuinely matter - we'd love to hear from you.
Guest Service Manager - Liverpool employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager - Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Hampton by Hilton. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios you might face as a Guest Services Manager. Think about how you'd handle guest complaints or lead your team during busy shifts.
✨Tip Number 3
Show your passion for hospitality! When you get the chance to meet the team or during interviews, share your experiences and what makes you excited about delivering outstanding guest experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Hampton by Hilton.
We think you need these skills to ace Guest Service Manager - Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering outstanding guest experiences, as this is what we value at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Service Manager role. Highlight relevant skills and experiences that align with the job description, especially your leadership style and front-of-house knowledge. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it shows us that you're proactive and keen to join our team!
How to prepare for a job interview at Valor Hospitality Europe
✨Know the Brand Inside Out
Before your interview, make sure you research Hampton by Hilton and Valor Hospitality. Understand their values, mission, and what sets them apart in the hospitality industry. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you motivate and support your team, especially during busy periods.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific situations you've encountered in previous roles and how you managed them. This will showcase your calmness under pressure and your commitment to outstanding guest service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the hotel environment aligns with your career goals.