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For Companies At a Glance
- Tasks: Engage with guests, maintain facilities, supervise pool and gym, and assist with programmes.
- Company: Join Crowne Plaza Nottingham, part of a growing hotel group with 37 locations across the UK.
- Benefits: Enjoy discounts, free meals, wellness activities, and career growth opportunities.
- Why this job: Be part of a vibrant team focused on fitness and customer satisfaction in a welcoming environment.
- Qualifications: Customer service experience, First Aid certification, strong communication skills, and team spirit required.
- Other info: Flexible shifts available, including evenings and weekends; equal opportunity employer.
Are you passionate about fitness and wellness? Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Key Responsibilities
- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
Desired Skills and Qualifications
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Leisure Club Assistant - Crowne Plaza Nottingham - Nottingham employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant - Crowne Plaza Nottingham - Nottingham
✨Tip Number 1
Familiarise yourself with the Crowne Plaza Nottingham and its leisure facilities. Understanding the specific services they offer will help you engage with guests more effectively during your interview.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in leisure or hospitality settings. Be ready to share examples of how you've successfully engaged with customers in the past.
✨Tip Number 3
Brush up on your knowledge of health and safety protocols relevant to leisure facilities. Being able to discuss these confidently will show your commitment to maintaining a safe environment for guests.
✨Tip Number 4
Demonstrate your teamwork skills by preparing examples of how you've collaborated with others in previous roles. This is crucial as the Leisure Club Assistant role requires working closely with colleagues to ensure a smooth operation.
We think you need these skills to ace Leisure Club Assistant - Crowne Plaza Nottingham - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the leisure or hospitality industry. Emphasise skills that align with the job description, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and wellness. Mention specific experiences that demonstrate your ability to engage with customers and maintain a safe environment.
Highlight Certifications: If you have a First Aid or CPR certification, be sure to mention it prominently in your application. This is a desirable qualification for the role and can set you apart from other candidates.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the company. Mention why you want to work at Crowne Plaza Nottingham specifically and how you can contribute to their team.
How to prepare for a job interview at Valor Hospitality Europe
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and wellness during the interview. Share any personal experiences or interests related to health and fitness, as this will demonstrate your genuine passion for the role.
✨Highlight Customer Service Skills
Since the role involves a lot of customer engagement, be prepared to discuss your previous customer service experience. Provide specific examples of how you've successfully handled guest inquiries or resolved issues in past roles.
✨Demonstrate Teamwork
Emphasise your ability to work well within a team. Share examples of how you've collaborated with colleagues in previous jobs, especially in a leisure or hospitality setting, to create a positive environment for guests.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, be ready to discuss your understanding of relevant protocols. If you have First Aid certification, mention it and be prepared to explain how you would handle emergencies in the leisure club.
