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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the Holiday Inn team, part of a leading hotel brand.
- Benefits: Competitive pay, discounts on stays, free meals, and wellness activities.
- Why this job: Make a real impact on guests' experiences in a vibrant environment.
- Qualifications: Experience in a hotel setting and great people skills.
- Other info: Flexible shifts, career growth opportunities, and a supportive team culture.
The predicted salary is between 21000 - 26000 £ per year.
26,436.80 per annum / 12.71 per hour, 40 hours per week (5 days)
First impressions are everything and you will set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.
You will already have experience of working within a branded hotel environment and be comfortable working in a fast-paced role dealing with people on a daily basis. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just 30 Bed & Breakfast
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reception Supervisor - Holiday Inn Hemel Hempstead - Hemel Hempstead in Kings Langley employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Holiday Inn Hemel Hempstead - Hemel Hempstead in Kings Langley
✨Tip Number 1
Make sure to research the Holiday Inn brand and its values. When you walk into that interview, we want you to show that you understand what makes them tick. This will help you connect with the interviewers and demonstrate that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, we suggest role-playing common scenarios with a friend. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Dress to impress! We know it sounds cliché, but looking sharp can really set the tone. A smart outfit shows that you take the opportunity seriously and are ready to represent the Holiday Inn brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Supervisor - Holiday Inn Hemel Hempstead - Hemel Hempstead in Kings Langley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the welcoming atmosphere we create at Holiday Inn.
Tailor Your Experience: Make sure to highlight your relevant experience in a branded hotel environment. We’re looking for someone who’s comfortable in a fast-paced role, so share specific examples of how you've handled busy situations or provided excellent customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can check out more about our team and the perks we offer while you’re there!
How to prepare for a job interview at Valor Hospitality Europe
✨Know the Hotel Inside Out
Before your interview, make sure you research Holiday Inn Hemel Hempstead thoroughly. Familiarise yourself with their services, facilities, and any recent news or events. This will not only show your genuine interest but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your People Skills
As a Reception Supervisor, you'll be dealing with guests daily. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to ensure a guest's satisfaction – this will highlight your ability to create a warm welcome and smooth check-out experience.
✨Flexibility is Key
Since the role requires working various shifts, be ready to discuss your availability openly. Highlight your flexibility and willingness to adapt to the hotel's busy periods, especially during evenings and weekends. This shows that you're committed to being a team player.
✨Emphasise Career Growth
Holiday Inn offers great opportunities for career training and development. Be prepared to discuss your career aspirations and how you see yourself growing within the company. Mention any interest in their apprenticeship programmes or internal development initiatives to demonstrate your long-term commitment.