Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage reservations for events.
- Company: Join Valor Hospitality, a vibrant team in the hospitality industry.
- Benefits: Competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Flexible shifts, career growth opportunities, and fully funded apprenticeships.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Passion for customer service and excellent communication skills.
The predicted salary is between 26500 - 27500 £ per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you'll be on the front line, delivering attentive customer focused service, understanding brand standards and enjoying working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? At Valor we're on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You'll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you'll know who's who and what's what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP's and special events. We're also looking for someone who is champion of Valor Hospitality Europe Limited's purpose, values and behaviours, spreading the word where you can about what we do.
If we've got you SOLD then get in touch today. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
What you'll be doing as Reservations and Events Agent:
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reservations and Events Agent - Gloucester employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent - Gloucester
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Valor's values and mission. This way, you can show how your passion for customer service aligns perfectly with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and problem-solving abilities, which are key for a Reservations and Events Agent.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've delivered top-notch customer service or worked well in a team. This will help you stand out as someone who truly understands the hospitality industry.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Reservations and Events Agent - Gloucester
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see that you eat, sleep, and breathe hospitality, so share any relevant experiences that showcase your commitment to making guests feel special.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Reservations and Events Agent role.
Tailor Your Application: Take a moment to tailor your application to our specific job description. Mention how your skills align with our needs, like your ability to upsell or manage bookings efficiently. This shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Valor Hospitality Europe
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its values. Understand what makes their customer service stand out and be ready to discuss how you can contribute to that mission as a Reservations and Events Agent.
✨Show Your Passion for Hospitality
During the interview, let your enthusiasm for the hospitality industry shine through. Share specific examples of how you've gone above and beyond for customers in the past, and express your commitment to delivering top-notch service.
✨Be Ready to Role Play
Expect some role-playing scenarios where you might need to handle a booking or resolve a customer issue on the spot. Practise common situations beforehand so you can demonstrate your problem-solving skills and customer focus effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, shift patterns, and training opportunities. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.