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- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join Crowne Plaza Glasgow, a vibrant hotel with a focus on teamwork and innovation.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and competitive pay.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Shape your hospitality career with training, recognition, and flexible shifts.
- Qualifications: Proven leadership skills and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Front Office Manager - Glasgow employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Crowne Plaza or similar hotels. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your innovative problem-solving skills and how you've built high-performing teams in the past.
✨Tip Number 3
Be flexible with your availability. Since the role requires working various shifts, showing that you're open to different hours can make you a more attractive candidate. Plus, it shows you're ready to jump in when needed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about our awesome perks and career growth opportunities right there.
We think you need these skills to ace Front Office Manager - Glasgow
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience in hospitality. We want to see how you've driven standards and delivered exceptional guest experiences in the past. Use specific examples to really make your application stand out!
Be Innovative: We love a bit of creativity! In your application, don’t hesitate to share any innovative ideas you have for improving guest satisfaction or team performance. This shows us that you’re proactive and ready to tackle challenges head-on.
Tailor Your Application: Make sure to tailor your application to the Front Office Manager role specifically. Mention how your skills align with our needs, like leading a high-performing team and setting departmental targets. This personal touch can really make a difference!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the info you need about the role and our company culture. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Valor Hospitality Europe
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Crowne Plaza brand and its values. Research their approach to guest satisfaction and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've built high-performing teams in the past. Think about specific situations where you’ve motivated staff or improved performance, as this will demonstrate your capability to drive standards.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle various situations. Prepare for scenarios related to guest complaints or busy periods. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your innovative and reactive problem-solving skills.
✨Discuss Flexibility Openly
Since the role requires flexibility with shifts, be honest about your availability. If you have specific preferences or constraints, mention them during the interview. This shows that you’re open to discussion and willing to work with the team’s needs.