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- Tasks: Lead a dynamic events team to create unforgettable guest experiences.
- Company: Join a premier hotel known for creativity and innovation in hospitality.
- Benefits: Enjoy competitive pay, flexible shifts, and exclusive discounts for you and your friends.
- Other info: Opportunities for career growth and wellness activities to support your wellbeing.
- Why this job: Shape a high-performing team and drive success in a vibrant environment.
- Qualifications: Experience in events or hospitality management with strong leadership skills.
The predicted salary is between 37739 - 37739 £ per year.
Do you excel in customer service and have the leadership skills to manage a dynamic team? We're looking for an experienced Conference and Events Operations Manager to oversee our events department, ensuring high standards and memorable guest experiences every time. This role combines strategy, operations, and team development to deliver outstanding results.
About the Role: As Conference and Events Operations Manager, you'll take ownership of the events department, leading your team to exceed service expectations while managing budgets, sales targets, and operational standards. Reporting to the Operations Manager and General Manager, you'll drive our brand values and customer-focused approach while ensuring budgeted profitability and growth.
Key Responsibilities:
- Lead and manage the events department, ensuring an exceptional guest experience and a professional team image.
- Oversee budgets, financial targets, and forecasts, tracking departmental revenue, costs, and profitability.
- Ensure effective stock control and payroll management, aligning resources with business needs.
- Drive a culture of service excellence, addressing feedback, reviewing customer reports, and improving standards.
- Train, develop, and mentor your team, conducting performance reviews and fostering career growth.
- Maximise sales through promotional initiatives, departmental selling culture, and proactive engagement with guests.
- Maintain compliance with all Health and Safety, food safety, and security standards.
Qualifications:
- Strong background in events or hospitality management with proven leadership experience.
- Excellent communication skills, client focus, and financial acumen.
- Flexible availability, including weekends and evenings as events demand.
This is a fantastic opportunity for a motivated professional to shape a high-performing events team and contribute directly to the success of our hotel. Apply today to lead our Conference and Events team to new heights!
Why Join Us:
- Career Growth: This position offers significant opportunities for personal and professional development in a dynamic and growing hospitality environment.
- Competitive Salary: We offer a competitive salary and benefits package, reflecting your experience and qualifications.
- Supportive Team: You will work with a passionate team that is dedicated to providing exceptional events and maintaining our status as a premier event destination.
- Innovative Culture: Our hotel prides itself on creativity and innovation in the hospitality sector, encouraging team members to bring new ideas to the forefront.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Conference and Events Operations Manager - Glasgow employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Operations Manager - Glasgow
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for events and customer service shine through. A genuine connection can make all the difference.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in joining their team. It shows initiative!
✨Tip Number 4
Prepare for interviews by researching the company’s values and recent events. Tailor your answers to reflect how you can contribute to their success, especially in delivering exceptional guest experiences.
We think you need these skills to ace Conference and Events Operations Manager - Glasgow
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your background in events or hospitality management. We want to see how your leadership skills and customer service experience can shine through in this role!
Be Specific About Your Skills: Don’t just say you have excellent communication skills; give us examples! Whether it’s managing a team or handling budgets, show us how your skills align with what we’re looking for.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use the same language and key phrases we’ve mentioned, so we can see that you really understand what we’re after.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Valor Hospitality Europe
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Conference and Events Operations Manager. Familiarise yourself with the key responsibilities mentioned in the job description, such as budget management and team leadership. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, be prepared to share specific examples of how you've successfully managed teams in the past. Think about times when you’ve trained or mentored staff, resolved conflicts, or driven a culture of service excellence. Highlighting these experiences will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. For instance, they might ask how you would handle a last-minute change in an event. Practise your responses to these types of questions, focusing on your ability to stay calm under pressure and deliver exceptional guest experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to team development or how they measure success in the events department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.