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- Tasks: Create genuine connections and provide delightful experiences for our guests.
- Company: Join the vibrant team at Courtyard by Marriott Edinburgh.
- Benefits: Competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Opportunities for career growth with fully funded apprenticeships.
- Why this job: Make a real impact on guests' experiences while enjoying flexible shifts.
- Qualifications: A passion for people and a proactive attitude.
The predicted salary is between 26520 - 26520 £ per year.
Are you able to create genuine connection with people and provide moments of delight? If you are answering YES, then we want to hear from you. We are recruiting for Guest Services Agents to join our Front Office team. You will be making our guests feel comfortable and looked after, making sure they are welcomed and cared for during their stay. You will be proactive and people focused, always looking to make an impact on the guests and bring smiles to their faces.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Services Agent [FTC] - Edinburgh employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent [FTC] - Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Courtyard by Marriott's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Services Agent, you'll be all about creating connections. Role-play with a friend or family member to get comfortable with common guest scenarios and how to handle them with a smile.
✨Tip Number 3
Be flexible and open-minded! Since the role requires working various shifts, highlight your availability during the interview. Show that you're ready to jump in whenever needed – it’ll make you stand out as a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates directly from us.
We think you need these skills to ace Guest Services Agent [FTC] - Edinburgh
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've created delightful moments for guests in the past – we love hearing those stories!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if needed to make your skills and experiences stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Valor Hospitality Europe
✨Know the Company
Before your interview, take some time to research Courtyard by Marriott Edinburgh. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Guest Services Agent, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond to make someone feel welcome or resolved an issue. This will demonstrate your proactive and people-focused approach.
✨Be Ready for Flexibility Questions
Since the role requires working various shifts, be prepared to discuss your availability. Think about how you can accommodate different schedules and express your willingness to be flexible. This shows that you're committed to meeting the needs of the business.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture, training opportunities, or wellness activities they offer. This not only shows your interest but also helps you gauge if the company is the right fit for you.