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- Tasks: Be the friendly face of our hotel, assisting guests with their needs.
- Company: Join Courtyard by Marriott Edinburgh, part of a growing hotel chain with 37 locations across the UK.
- Benefits: Enjoy flexible shifts, exclusive discounts, free meals, and wellness activities.
- Why this job: Connect with people, explore local gems, and grow your hospitality career with training opportunities.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: We celebrate diversity and welcome applications from everyone.
Concierge – Courtyard by Marriott Edinburgh – Edinburgh
12.38 per hour, occasional worker
You will be the welcoming face of the Hotel. Being present in our Reception area to assist our guests on arrival and throughout their stay.
We are looking for authentic people who can make genuine connections with guests.
As Concierge you will be deal with a range of guest requests. You will be confident communicating as the local area knowledge expert. You will know not only the popular attractions but also the hidden gems.
Working closely and communicating with all Departments to put the guest at ease during their stay.
You will need to have great attention to detail, be a confident people person with strong communication skills in order to succeed in this role.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our Restaurants and Bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
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Concierge - Courtyard by Marriott Edinburgh - Edinburgh employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Courtyard by Marriott Edinburgh - Edinburgh
✨Tip Number 1
Familiarise yourself with the local area and its attractions. As a Concierge, you'll need to be the go-to person for guests seeking recommendations, so knowing both popular spots and hidden gems will set you apart.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more confident in handling guest requests and making genuine connections.
✨Tip Number 3
Show your enthusiasm for hospitality during any interactions. Whether it's in an interview or networking event, expressing your passion for helping others can make a lasting impression.
✨Tip Number 4
Be flexible with your availability. Since the role requires working various shifts, demonstrating your willingness to adapt can make you a more attractive candidate for the position.
We think you need these skills to ace Concierge - Courtyard by Marriott Edinburgh - Edinburgh
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concierge at Courtyard by Marriott Edinburgh. Highlight your ability to connect with guests and your local area knowledge in your application.
Tailor Your CV: Customise your CV to reflect your experience in hospitality and customer service. Emphasise any previous roles where you've interacted with guests or provided assistance, showcasing your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that conveys your passion for hospitality and your desire to create genuine connections with guests. Mention specific examples of how you've successfully handled guest requests in the past.
Showcase Flexibility: Since the role requires flexibility in working hours, mention your availability and willingness to work evenings and weekends. This shows your commitment to meeting the hotel's needs and enhances your application.
How to prepare for a job interview at Valor Hospitality Europe
✨Show Your People Skills
As a Concierge, you'll be the welcoming face of the hotel. Make sure to demonstrate your ability to connect with people during the interview. Share examples of how you've successfully interacted with guests or customers in the past.
✨Know the Local Area
Familiarise yourself with Edinburgh's attractions and hidden gems. During the interview, be prepared to discuss your knowledge of the area and how you would assist guests in making the most of their stay.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Be ready to provide examples of how you've paid attention to details in previous jobs, whether it's remembering guest preferences or ensuring tasks are completed accurately.
✨Demonstrate Flexibility
Since the role requires working various shifts, show your willingness to be flexible. Discuss your availability and any previous experience you have with adapting to different work schedules.
