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- Tasks: Lead and inspire hotel teams to deliver exceptional guest experiences and drive commercial success.
- Company: Join a leading hotel group with ambitious growth plans and a commitment to excellence.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and career development opportunities.
- Other info: Be part of a dynamic team across 37 hotels with exciting future prospects.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Proven hotel management experience and strong leadership skills are essential.
The predicted salary is between 45000 - 45000 £ per year.
Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then let's talk. We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.
As our Hotel Operations Manager, you will be working closely with the General Manager to drive excellence throughout the hotel. Ensuring seamless guest experiences throughout and upholding brand standards will be at the heart of your day-to-day activities. By collaborating with your department heads, you will maximise commercial results, maintain a safe and secure environment for our guests and team, and enhance employee engagement.
Requirements:
- Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
- Strong leadership skills with the ability to motivate and empower team members.
- Excellent communication, interpersonal, and problem-solving abilities.
- In-depth understanding of hotel operations and guest satisfaction.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Operations Manager - Chester employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their brand standards and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and improved guest satisfaction in your previous roles. This will demonstrate that you’re not just a manager, but a true leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Operations Manager - Chester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional guest experiences.
Highlight Your Leadership Skills: As an Operations Manager, strong leadership is key. Make sure to include examples of how you've motivated and inspired teams in the past. We love seeing candidates who can empower others to achieve excellence!
Be Detail-Oriented: Since we obsess about the details, your application should reflect that too! Pay attention to your spelling and grammar, and ensure your CV and cover letter are well-structured and tailored to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Valor Hospitality Europe
✨Know Your Hotel Operations
Make sure you brush up on your knowledge of hotel operations. Understand the key areas like guest satisfaction, financial management, and team dynamics. This will help you speak confidently about how you can drive excellence in these areas during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've motivated a team or resolved conflicts. Being able to demonstrate your ability to inspire and empower others will resonate well with the interviewers.
✨Communicate Effectively
Practice your communication skills before the interview. Be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question. Good communication is key in hospitality, so show them you’ve got it!
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that reflect your commitment to exceptional guest service and how you strive for excellence in every aspect of your work. This passion can set you apart from other candidates.