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- Tasks: Welcome guests with a warm smile and ensure their stay is unforgettable.
- Company: Join a leading hotel group with a focus on hospitality and growth.
- Benefits: Competitive pay, discounts, free meals, and wellness activities.
- Other info: Flexible shifts, career training, and opportunities for advancement.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Experience in a hotel environment and a passion for customer service.
The predicted salary is between 27476 - 27476 £ per year.
First impressions are everything and you will set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.
You will already have experience of working within a branded hotel environment and be comfortable working in a fast-paced role dealing with people on a daily basis. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reception Supervisor - Birmingham employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its values. This way, you can show them that you're genuinely interested in being part of their team and that you understand what makes them tick.
✨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be dealing with guests all day long. So, brush up on your communication skills and think about how you can create a warm and welcoming atmosphere right from the start.
✨Tip Number 3
Be flexible with your availability! Since the role requires working various shifts, showing that you're open to different hours can really set you apart. It demonstrates your commitment and willingness to adapt to the hotel's needs.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to explore all the perks and training opportunities we offer while you're at it!
We think you need these skills to ace Reception Supervisor - Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the welcoming vibe we cherish at StudySmarter.
Tailor Your Application: Make sure to tailor your application to the Reception Supervisor role. Highlight your experience in a branded hotel environment and any specific skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we love a good list!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks right there!
How to prepare for a job interview at Valor Hospitality Europe
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their brand and what they stand for will help you align your answers with their expectations, showing that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Reception Supervisor, you'll be dealing with guests daily. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to create a warm and welcoming atmosphere.
✨Be Ready for Shift Discussions
Since the role requires flexibility with shifts, think about your availability beforehand. Be prepared to discuss your preferred working hours and how you can adapt to the busy periods, especially during evenings and weekends.
✨Highlight Your Career Aspirations
The company offers great training and development opportunities. Share your career goals and how you see this position fitting into your long-term plans. This shows that you're not just looking for a job, but a place to grow and contribute.