Assistant Night Manager

At The Medlock, we're redefining city centre hospitality with an experience that's polished, heartfelt and unmistakably personal. As Assistant Night Manager, you'll support the overnight leadership of the hotel, ensuring every guest experience remains seamless, secure and thoughtfully delivered while the city sleeps.

You’ll play a key role in overseeing night operations, supporting the front office, coordinating late arrivals and early departures, and ensuring the hotel runs smoothly through the quieter hours. From resolving guest queries with confidence to maintaining a calm, professional presence across the property, you’ll help shape a stay that feels effortless at any hour.

The Medlock, a Radisson Blu hotel, is opening at the heart of Manchester's Etihad Campus, home to Manchester City Football Club. This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.

What you'll be doing:

• Supporting the Night Manager, you’ll help lead our Nights teams, ensuring the hotel runs smoothly, safely and seamlessly through the overnight hours.
• You’ll foster a calm, welcoming environment where guests feel supported and genuinely cared for, no matter the time of night.
• You’ll champion our brand standards, guiding a confident service culture while bringing structure, reassurance and pride to a team delivering Medlock moments around the clock.
• Your leadership will help maintain consistency, attention to detail and a strong sense of accountability across all night operations.
• As Assistant Night Manager, you’ll play a key role in overseeing the guest experience outside of peak hours, ensuring late arrivals, early departures and overnight requests are handled with ease.
• You’ll help carry the spirit and personality of Manchester through every interaction, delivering a service that feels just as considered and personal by night as it does by day.

What's in it for you?

• Join the pre-opening team for a high-profile launch within one of Manchester's most exciting developments.
• Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
• Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group, benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.

About you:

• You have a natural, relaxed warmth and deliver hospitality that feels genuine, and never scripted.
• You lead with heart, communicate honestly, stay calm under pressure and bring individuality to your presence.
• You're passionate about developing people - instinctively building team spirit, confidence and pride.
• You're a strong communicator and collaborator, grounded, dependable and connected to the city's identity.
• You bring previous hotel customer service experience, in a similar position, ideally within a premium, lifestyle or design-led property.

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.
• Caring for your health and wellbeing, both in and outside of work.
• A calendar of wellness activities from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

If you're passionate about service, people and creating something special every day, we'd love to hear from you. Ready to be a part of history? Apply now and take your hospitality career to the next level.

Please note, this role is anticipated to commence on 6th July 2026.

Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experiences seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us.