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For Companies At a Glance
- Tasks: Engage with guests, maintain facilities, and support fitness programmes in a vibrant leisure environment.
- Company: Join a leading hotel group with a focus on wellness and customer satisfaction.
- Benefits: Enjoy exclusive discounts, free meals, and a supportive wellbeing programme.
- Why this job: Be part of a dynamic team that promotes health and fitness while having fun.
- Qualifications: Customer service experience and a team player attitude are essential.
- Other info: Opportunities for career growth and recognition through awards.
The predicted salary is between 20316 - 28776 £ per year.
Leisure Club Assistant, £25,396.80 per annum (£12.21 per hour), 40 hours per week (5 days).
Are you passionate about fitness and wellness? Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Responsibilities
- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
Desired Skills And Qualifications
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
Benefits
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Wellbeing and Health
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Leisure Club Assistant - CP Plymouth employer: Valor Hospitality Careers UK
Contact Detail:
Valor Hospitality Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant - CP Plymouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their leisure club.
✨Tip Number 2
Practice your customer service skills! Since you'll be engaging with guests, think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during the interview and demonstrate your passion for providing top-notch service.
✨Tip Number 3
Be ready to talk about health and safety! Brush up on your knowledge of health and safety protocols, especially in a leisure setting. Showing that you understand the importance of safety will make you stand out as a responsible candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of landing that Leisure Club Assistant role. Plus, you’ll get to explore all the perks we offer!
We think you need these skills to ace Leisure Club Assistant - CP Plymouth
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your enthusiasm for fitness and wellness shine through. We want to see how your passion aligns with our mission to deliver a high-quality leisure experience.
Highlight Customer Service Skills: Make sure to emphasise any previous customer-facing roles you've had. We value excellent communication skills and a friendly approach, so share examples of how you've engaged with customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Valor Hospitality Careers UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Leisure Club Assistant inside out. Familiarise yourself with the responsibilities like customer engagement and facility maintenance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer satisfaction, be ready to share examples from your past experiences where you provided excellent service. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your ability to engage with customers effectively.
✨Safety First!
Highlight any relevant certifications, especially your First Aid and CPR qualifications. Be prepared to discuss how you would ensure a safe environment in the pool and gym areas. Showing that you prioritise health and safety will definitely impress the interviewers.
✨Be a Team Player
This job requires working closely with others, so be ready to talk about your teamwork skills. Share examples of how you've collaborated with colleagues in the past, and express your willingness to adapt to different shifts and support your team whenever needed.
