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For Companies At a Glance
- Tasks: Lead the Reception and F&B teams to deliver exceptional guest experiences.
- Company: Join Valor Hospitality at AC Hotel by Marriott Birmingham, a leader in hospitality.
- Benefits: Enjoy a competitive salary, career growth, and a vibrant work environment.
- Why this job: Make a real impact on guest satisfaction and team development in a dynamic setting.
- Qualifications: Previous supervisory experience in hotels and a passion for outstanding service.
- Other info: Be part of an equal opportunity employer with exciting growth plans.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Guest Services Manager – AC Hotel by Marriott Birmingham at Valor Hospitality Careers UK. 40 hours per week with competitive salary. You will lead the Reception and F&B teams to deliver exceptional service across the guest journey, from a warm welcome at check-in to a well-presented breakfast, setting the standard, empowering your team, and ensuring every guest leaves satisfied.
What you’ll be doing
- Reception: Lead the Reception team day-to-day, ensuring smooth, efficient, and personalised service; be the main point of contact for guests, anticipate needs, and coordinate with departments to deliver memorable experiences; drive Marriott Bonvoy enrolment and share membership benefits; monitor guest feedback and surveys and respond quickly and constructively.
- F&B & Kitchen Operations: Oversee daily breakfast and bar operations, ensure compliance with brand standards; maintain fresh, safe, and inviting buffet and bar service with attention to food safety and hygiene; assist with ordering supplies and manage stock; support the team on the floor during peak times.
- Team Leadership: Recruit, train, and develop a motivated, guest-focused team; conduct inductions, reviews, and regular meetings to align with KPIs; coach individuals to grow and succeed; prepare rotas balancing operational coverage with development opportunities; support with employee relations, engagement, and recognition initiatives.
- Duty Manager responsibilities: Support the senior leadership team and step in as needed to keep operations running smoothly.
What we’re looking for
- Previous supervisory or management experience in hotels (front office, guest services, or F&B).
- A natural leader who inspires and motivates teams.
- Organised, detail-focused, and confident in managing multiple areas of operation.
- A problem-solver who thrives on delivering outstanding guest service.
- Professional, approachable, and guest-focused with a passion for hospitality.
Equal Opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, Valor Hospitality Careers UK operates 37 hotels across brands including Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We have ambitious development plans for 2025 and beyond.
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Guest Services Manager - AC Hotel by Marriott Birmingham employer: Valor Hospitality Careers UK
Contact Detail:
Valor Hospitality Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager - AC Hotel by Marriott Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at AC Hotels or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up in person! If you're nearby, pop into the hotel and introduce yourself. A warm smile and a confident handshake can make a lasting impression on the hiring team.
✨Tip Number 3
Prepare for the interview by researching the hotel’s values and guest service standards. Be ready to share how your experience aligns with their mission to deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Guest Services Manager - AC Hotel by Marriott Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your passion for delivering exceptional guest service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Services Manager role. Highlight relevant experience in hotel management, team leadership, and guest services that aligns with what we’re looking for.
Be Specific About Your Achievements: Use specific examples to demonstrate your skills and achievements. Whether it’s improving guest satisfaction scores or leading a successful team project, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Valor Hospitality.
How to prepare for a job interview at Valor Hospitality Careers UK
✨Know the Company Inside Out
Before your interview, make sure you research AC Hotel by Marriott Birmingham and Valor Hospitality. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle difficult situations or guest complaints. Think of specific instances where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to outstanding guest service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, or future plans. This not only shows your interest but also helps you determine if this is the right fit for you.
